IT Delivery Manager – Oracle Fusion (Americas)

Location: Pune, India
Experience: 15–20 years

Role Overview

We are seeking a seasoned IT Delivery Manager – Oracle Fusion (Americas) to lead end-to-end delivery, stabilization, and continuous improvement of Oracle Fusion ERP solutions supporting our Americas business units. Based in India, this role will serve as a key connector across global stakeholders, driving seamless execution in a distributed, onshore/offshore delivery model.

The ideal candidate brings deep delivery expertise, strong program leadership experience, and a proven ability to manage large ($10M+), complex programs across multiple vendor teams and geographies.

Key Responsibilities

Program & Delivery Leadership

• Lead end-to-end delivery of Oracle Fusion ERP programs, enhancements, and support initiatives for Americas business units

• Drive planning, execution, governance, and reporting for large-scale, multi-year transformation programs

• Ensure delivery predictability across scope, schedule, budget, and quality

Global Delivery Model Execution

• Operate and optimize a global delivery model with distributed teams across onshore (Americas) and offshore (India and other regions)

• Ensure effective coordination, communication, and handoffs across time zones

• Establish scalable delivery frameworks, governance cadence, and reporting structures

Vendor & Partner Management

• Manage multiple system integrators and vendor teams, ensuring alignment to program goals and delivery standards

• Drive vendor accountability through well-defined KPIs, SLAs, and performance reviews

• Oversee contract adherence, issue resolution, and escalation management across partners

Stakeholder Management

• Partner closely with senior business leaders in Finance, Supply Chain, and Operations across the Americas

• Act as a trusted IT advisor, aligning business priorities with technology strategy and delivery execution

• Provide proactive communication on program status, risks, dependencies, and mitigation strategies

Oracle Fusion Expertise

• Oversee implementation, rollout, and production support of Oracle Fusion modules (Finance, SCM, Procurement, etc.)

• Ensure robust solution design, integrations, and data governance practices

• Promote adoption of standard processes and minimize customizations where possible

Operations & Continuous Improvement

• Lead stabilization and ongoing support for Oracle Fusion applications post-implementation

• Define and track KPIs, SLAs, and service metrics to ensure operational excellence

• Drive continuous improvement initiatives, automation, and process optimization

Team Leadership

• Lead and mentor globally distributed teams, fostering a high-performance, collaborative culture

• Provide direction, coaching, and career development opportunities for team members

• Build strong engagement across cross-functional and cross-cultural teams

Qualifications

• 15–20 years of IT experience with significant tenure in ERP program/delivery leadership roles

• Proven experience leading Oracle Fusion ERP implementations, rollouts, and support at scale

• Strong experience managing global delivery models with onshore/offshore teams

• Demonstrated success in managing multiple vendors/system integrators in complex environments

• Strong functional understanding of Finance and/or Supply Chain domains

• Experience working with global stakeholders, particularly in the Americas region

• Solid program management expertise across Agile, Waterfall, or hybrid delivery models

• Exceptional leadership, communication, and stakeholder engagement skills

Why Join Us?

• Lead mission-critical ERP initiatives with global business impact

• High visibility role with senior leadership across regions

• Opportunity to shape and optimize global delivery models

• Collaborative and high-performing global team environment

Johnson Controls is an Equal Opportunity Employer.
We do not discriminate on the basis of any legally protected category.