About BasiGo

BasiGo is a pioneering e-mobility start-up headquartered in Nairobi, Kenya, with operations in Rwanda, driving a transformation in Africa’s public transportation. We’re providing electric buses as a sustainable, cost-effective alternative to diesel options, reshaping mobility for a greener future. At the heart of BasiGo’s innovation is our Pay-As-You-Drive model, making electric bus ownership and operation accessible and affordable for private sector operators across Africa.

About the Role

We are looking for a passionate and driven People Operations Manager who is deeply aligned with our mission and values. This role is critical to championing our people-first culture and will work across the full spectrum of HR functions – from strategy and operations to wellness, recruitment, learning and development, and systems. This is a high-impact position for someone who thrives on empowering others, creating structure, and driving positive organisational change in a dynamic, mission-driven environment.

Key Responsibilities:

Talent Acquisition & Onboarding

• Coordinate with hiring managers to ensure hiring needs are clearly defined and executed in alignment with BasiGo hiring SOPs’.
• Support end-to-end recruitment operations, including crafting JDs, sourcing, screening, scheduling interviews, and communicating with candidates.
• Manage new employee contracting and onboarding processes, including documentation, welcome communications, and orientation logistics.
• Oversee the optimisation and continuous improvement of recruitment systems, including managing integrations, training hiring teams, updating templates, and refining processes to support a seamless candidate experience.
• Lead efforts to improve onboarding outcomes by working with stakeholders to ensure new hires are prepared and supported through their transition.
• Support recruitment data tracking and dashboarding in collaboration with the TA team to drive insights and performance improvements.

Learning & Development & Payroll Management

• Support the execution of internal training programs and employee development plans.
• Help maintain and update training materials and learning management systems.

• Manage payroll processing in Rwanda and benefits administration in collaboration with the wider Global People team.
• Support HRIS management and leave tracking systems.
• Coordinate employee relations processes and policy implementation.

• Provide operational support to junior HR team members and interns.
• Collaborate with the People team to execute goals, reports, and initiatives across BasiGo Rwanda.
• Ensure accurate documentation and follow-through on People-related initiatives.

Qualifications and Experience

• Bachelor’s degree in Human Resources, Human Services, Psychology, Sociology, or a related field from a recognised university.
• A Master’s degree is an added advantage.
• 5–8 years of experience in Human Resources, with at least 3 years in a management-level role and experience managing organisational change.
• Experience working in People & Culture teams and/or in organisations with strong people-first, wellness-centred cultures.
• Experience supporting outsourcing/BPO, impact sourcing, or client service organisations is highly desirable.
• Current or prior membership with HR bodies such as CHRP, SHRM, or IHRM is preferred.
• Strong understanding of Rwandan labour laws and HR compliance requirements, with broader East African HR knowledge as a plus.

Skills and Competencies

• Deep knowledge of employment laws and HR best practices.
• Strong business acumen with the ability to connect HR strategies to organisational goals.
• Demonstrated leadership, people management, and conflict resolution skills.
• High proficiency with HRIS systems and Microsoft Office (Excel, Word, PowerPoint) or Google Workspace (Sheets, Docs, Slides).
• Excellent written and verbal communication skills, including handling sensitive matters.
• Strategic thinker who is organised, proactive, and detail-oriented.
• Emotionally intelligent and approachable, with a people-first, empathetic leadership style.
• Passionate about social impact and deeply aligned with BasiGo’s mission and values.
  
  

BasiGo is proud to be an Equal Opportunity Employer. We do not discriminate based on race, colour, religion, sex, age, national origin, ethnic background, disability, pregnancy, sexual orientation or any other protected characteristic established by law.