Are you a skilled problem-solver looking for an exciting challenge? Beekeeper is seeking an experienced Product Support Engineer to join our dynamic team and assist our end-users mostly consisting of critical Frontline Workers! As a Product Support Engineer, you'll solve escalated issues, perform advanced troubleshooting, and contribute to technical knowledge within the support team.

Your Responsibilities

• Solve issues escalated from Level 1 Support.
• Perform advanced troubleshooting on Beekeeper’s Frontline Success System.
• Prepare an environment to reproduce customer issues for our technical teams.
• Contribute and build technical knowledge within the support team by providing training for new tooling, processes or product-specific features.
• Leverage technical tooling and playbooks co-created with engineering to resolve recurring service issues.
• Identify technical or process improvements to our Support Environment.
• Participate in on-call support rotation to provide after-hours support.
• Provide World-Class technical support to our end-users.

Who are you?

• I'm customer-focused: As a Support Engineer, I interact with customers daily, providing technical expertise and solutions to their problems.
• I'm tech-savvy: I have a diverse skill set that includes Java, Python & SQL, Android and iOS proficiency, and experience debugging mobile apps.
• I'm fluent in English: This is a must-have skill for me as a Support Engineer.
• I'm solution-oriented: I have a 'can-do' attitude and am motivated to solve complex technical issues.
• I have tooling knowledge: I work with technologies such as AWS, GCP, Kibana, Sentry, Docker, Kubernetes to provide solutions for customers.
• I have excellent problem-solving skills: I'm able to think on my feet and quickly troubleshoot technical issues.
• I have strong communication skills: I communicate technical concepts clearly and effectively to non-technical stakeholders as a Support Engineer.

Bonus Points

• Min. 3 years of experience working in a similar role in an international software (SaaS, 20M+) company, preferably within a mobile first technology environment.
• BSc or MSc degree in Computer Science or related technical field.
• Additional certification in Microsoft, Linux, Cisco or similar.
• Basic understanding of the German language.

What we offer

• Attractive compensation and benefits.
• Choose the cooperation you want: B2B or employment contract.
• Thriving engineering community where you will develop.
• Check out all of our Perks and Benefits on our Careers page.

Who we are

Beekeeper believes in the potential of every single employee. That’s why we’ve built the essential platform for frontline workers. We put all company communications and tools in one place, empowering frontline employees to be more agile, productive, and create a safer workplace.

We are based in Zurich, Berlin, Krakow, and the US. These locations support users in more than 130 countries.

Check out the latest technical articles on our Technology Blog.

At Beekeeper, we celebrate diversity! All qualified applications will receive consideration for employment regardless of race, colour, ancestry, religion, nationality, sexual orientation, age, citizenship, marital status, disability or gender identity.