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Senior Strategic Program Manager

Beekeeper

Beekeeper

Operations
Zürich, Switzerland
Posted on Wednesday, April 3, 2024

Beekeeper is a fast growing SaaS company that is disrupting the way 2 billion people working “out in the field” communicate within their companies. Are you eager to shape the future of traditional industries like hospitality, retail, manufacturing or transportation using the latest mobile technology?

We are looking for the most talented and passionate individuals that love to work in demanding and international environments. Our business team is passionate, dedicated and highly motivated to tackle the daily challenges of a SaaS start-up. We aim to constantly improve our processes to grow at a fast pace.

As a Senior Strategic Program Manager, you will be the first point of contact for selected customers. We seek a dynamic and experienced Project Manager to join our Strategic Program Management team. In this role, you will be responsible for overseeing the successful execution of key initiatives, from pre-sales support to customer onboarding and expansion. The ideal candidate is a strategic thinker with strong project management skills and a passion for driving customer success. This individual will be required to work closely with members of the Beekeeper Customer Success team, customer teams, and partners.

Your Responsibilities

  • Ensure customer satisfaction with project progress, goals, and outcomes
  • Lead the onboarding process for large customers, ensuring a seamless transition from sales to implementation while maintaining a focus on customer satisfaction
  • Collaborate on account expansion initiatives by identifying additional opportunities for product adoption and upsell/cross-sell opportunities during the post-onboarding phase
  • Collaborate closely with the sales team to support pre-sales activities, including proposal development, workshop facilitation, and solution design.
  • Develop, review and implement tailored project plans for the designated customers in order to deliver a successful project implementation
  • Manage multiple projects simultaneously, defining project scope, timelines, and resource requirements to meet customer deliverables and business objectives.
  • Establish and maintain strong relationships with key stakeholders, including customers, internal teams, and third-party vendors.
  • Serve as a subject matter expert on our SaaS solution, providing guidance and support to customers and internal teams as needed.
  • Continuously monitor project progress, identify risks and issues, and implement mitigation strategies to ensure successful project outcomes.
  • Contribute to the development and refinement of best practices, processes, and tools to optimize program management operations.
  • Exercise a degree of influence with customers to help them make decisions

What we look for in you

  • 7+ years of relevant work experience in Project / Program Management, preferably in the SaaS industry
  • Proven track record of successfully managing complex projects from initiation to closure, meeting or exceeding customer expectations and business objectives.
  • Strong interpersonal and communication skills, with the ability to effectively collaborate with cross-functional teams and influence stakeholders at all levels.
  • Demonstrated ability to think strategically, solve problems, and make data-driven decisions in a fast-paced environment.
  • Proven customer management skills/experience and effectiveness
  • Being decisive and confident in fulfilling customer requirements in order to delight customers or overcome time constraints/deadlines
  • Highly organized and methodical with excellent follow-up to ensure customer expectations and deadlines are met
  • Experience with Agile methodologies and project management tools is a plus.
  • Knowledge of all aspects of Software Development Life Cycle
  • Fluency in German and English mandatory

Bonus Points

  • Experience of working with enterprise customers
  • Experience with full lifecycle SaaS implementation and deployment on a global scale
  • Experience in managing and delivering integration projects
  • Working experience in a SaaS company
  • Good understanding of APIs and solution architecture

What we offer

  • A competitive salary.
  • A great career trajectory.
  • An amazing team with 20+ nationalities
  • Eager to learn?! We have a Personal Learning & Development Budget to help you develop all the skills you need to succeed.
  • Phone & Home Internet reimbursement every month.
  • 25 days of annual leave and 2 Mental Health Days, which brings you to 27 paid holidays per year.
  • Laptop for work purposes.
  • Budget for setting up your Home-Office.
  • Sabbatical Program – 1 month paid leave at 3, 5, 10 year tenure.
  • Pension scheme plan with 3 options to choose from
  • Maternity leave 16 weeks full pay
  • Paternity leave 4 weeks full pay
  • Oh and don’t forget about our Beekeeper Stock options!

Who we are

Beekeeper believes in the potential of every single employee. That’s why we’ve built the essential platform for frontline workers. We help organisations digitally enable their frontline, to boost productivity, quality and safety, and be more agile.

At Beekeeper, we celebrate diversity! All qualified applications will receive consideration for employment regardless of race, colour, ancestry, religion, nationality, sexual orientation, age, citizenship, marital status, disability or gender identity. We are committed to ensuring a smooth application process for all candidates. If you require accommodations due to a disability, please reach out to jobs@beekeeper.io, and our team will be more than happy to assist you.

Please know that you are not required to share your nationality, age or a picture of you on the CV! We are looking forward to your application 🙂!