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Technology Operations Director - Business Ops

BETA Technologies

BETA Technologies

IT, Operations
South Burlington, VT, USA
Posted on Wednesday, May 8, 2024
At Beta Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture.
As the Technology Operations Lead at BETA Technologies, you will be at the forefront of driving innovation and excellence in our technology infrastructure. Your role will be instrumental in overseeing the administration, optimization, and strategic development of our information systems, aligning with BETA's vision to revolutionize the future of aviation.

How you will contribute to revolutionizing electric aviation:

  • Lead the administration and governance of all aspects of our cloud environments, including AWS, Microsoft Entra Domain Services, Entra ID (Azure AD), and Intune.
  • Oversee the maintenance and administration of our computing environments, including system software, applications software, hardware, and configuration management.
  • Be responsible for Beta's networking infrastructure, including all aspects of hardware, virtual networks, routing, security and performance
  • Lead the administration and maintenance of Office 365 and Google Workspace.
  • Oversee the scalable management of endpoints and security using enterprise tools, such as Microsoft Intune, Kandji MDM, and cloud-based RMM services.
  • Foster a culture of continuous improvement that drives stability and minimizes downtime for upgrades and maintenance.
  • Oversee strong disaster recovery practices throughout systems with regular testing, review of procedures, and documentation.
  • Oversee management of monitoring and alerting to identify issues and promote proactive visibility for resilient services.
  • Lead teams responsible for troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
  • Lead the Tier 2 technical support team, ensuring timely resolutions to issues at all BETA offices. Provide guidance and support to team members, fostering a culture of excellence and collaboration in delivering exceptional technical support services.
  • Work closely with Security and Risk Management to meet regulatory requirements and maintain a robust security posture.
  • Work closely and collaboratively across various teams to support the effort to digitize our manufacturing lifecycles
  • Promote self-serve platforms and practices that produce autonomous teams delivering well rounded stable services in a distributed collaborative culture of technical excellence.
  • Owns the budgeting and management of information technology spend
  • Oversee the adoption and implementation of DevSecOps best practices, including promoting Infrastructure as Code (IaC) to ensure reproducible and scalable environments.

Minimum Qualifications We are seeking:

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • 7+ years of experience in IT infrastructure management or related roles.
  • Strong technical skills in system and network administration, with proficiency in AWS, Microsoft domain services, and networking technologies.
  • Experience with configuration management tools and techniques.
  • Knowledge of cybersecurity principles and best practices.
  • Excellent leadership and communication skills, with the ability to effectively manage teams and communicate technical information to non-technical stakeholders.
  • Strong problem-solving and decision-making abilities, with a focus on delivering results and driving continuous improvement.
Inclusivity Statement
Each of our backgrounds influences how we evaluate our own abilities. Research reveals that BIPOC, LGBTQ+, women, those from working-class backgrounds, individuals with disabilities, and other marginalized groups may hesitate to apply for roles if they don't meet all the requirements. Many skills can be learned on the job. If you can envision contributing value to our community and meet most criteria, we encourage you to apply.
BETA Technologies provides equal employment opportunity to all individuals regardless of their race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, place of birth, citizenship, disability, veteran or military status, health coverage status, HIV status, genetic information, crime victim status, pregnancy or a pregnancy-related condition or any other characteristic protected by state, federal, or local law. The company does not discriminate, and will not discriminate, and will not tolerate discrimination, based on any of these characteristics during the application process or in employment.
All offers of employment at BETA Technologies are contingent upon favorable results of a thorough background check.
BETA Technologies is an E-Verify employer.