Customer Experience: Seasonal Forest Host

Location

Benefits

Pulled from the full job description

Full job description

Better Place Forests is North America's first conservation memorial forest. Our mission is to inspire everyone to leave a meaningful legacy for the planet and the people they love. This is an exciting opportunity to work for an innovative company with a dynamic culture where you can impact forest protection and the human experience. Our Forest Experience teams fill a void present in the modern world providing care and support throughout the end of life journey.

Forest Hosts combine a passion for helping customers with a drive to protect the natural environment. They are adept at sharing stories, listening, and helping prospective customers choose their own Memorial Tree. Additionally, they enjoy hands-on work and rolling up their sleeves for the physical stewardship of the forest. They understand the value of excellent customer service and have impeccable attention to detail to create one-of-a-kind experiences. Reporting to the General Manager, the Forest Host understands the value of excellent customer service and should have strong listening and empathy skills to create positive experiences.

A successful candidate is passionate about building our customer base. They have strong knowledge of their forest’s and customers’ needs, love working with people, and love being outside. They are a strong communicator, thrive in a fast-paced work environment, and are able to make heartfelt connections with others. They enjoy wearing multiple hats to support sales, marketing, memorials, and forest maintenance.

Impact

• Provide a world class in-person experience of our conservation memorial forests to customers and their visitors.
• Contribute to team sales and enhance overall productivity ultimately contributing to the growth and success of the organization.
• Support potentially grieving families in their time of need during Forest Memorials and visits to the forest.

You will

• Deliver an exceptional experience for customers in the forest from the moment they arrive, using genuine kindness, curiosity and professionalism.
• Be aware of the impact of grief on communication, and support a diverse set of customers, experiencing a myriad of emotions.
• Assist in the preparation and facilitation of Forest Memorials, greet guests, help prepare and place ashes at Memorial Trees, and install Memorial Markers.
• Host and guide potential customer forest visits, help families choose their tree, and work with internal tools to document and meet administrative and legal requirements.
• Educate customers on Better Place Forests’ products and services by effectively communicating the benefits and options available for purchasing a tree and memorializing loved ones within the forest.
• Assist forest team in performing regular forest health checks and participate in annual audits of tree inventory.
• Assist forest team with forest groundskeeping (maintaining safe trails, prepping memorial trees for ceremonies, etc.) and cleaning and maintaining facilities (including but not limited to the Welcome Tent, restrooms), etc.
• Work with the team to mitigate safety hazards and uphold Better Place Forests safety guidelines that ensure a safe environment for our staff, visitors, and the forest.
• Clean, maintain, and operate the Recreational Off-Highway Vehicle, portable electrical systems, and other hand tools as required.
• Work an irregular schedule, varying in days and hours, averaging from 10-30 hours per week during our peak season. This is a seasonal position.
• Demonstrate flexibility and willingness to fulfill various responsibilities as assigned by the company, contributing to the overall success of team objectives and organizational goals.

You are

• Passionate about customer experience and a desire to want to help others with engaging face to face interactions.
• Comfortable speaking about death and dying, able to be sensitive to people with chronic illness and/or at the end of their life. Note: Training will be provided.
• Interested in outdoor preservation and conservation.
• Enthusiastic about working outside; you like to camp, hike, and explore nature.
• You enjoy and are comfortable working in remote areas.
• Familiar with the gear and embrace the opportunity to work outside in a variety of weather conditions.
• Able to work autonomously and remotely with distributed teams.
• Growth-oriented and solution-focused.
• Successful in a dynamic environment and comfortable with changing priorities and directives.
• Comfortable holding space and communicating with people of other backgrounds (race, religion/faith, gender identity, sexual orientation, etc.)
• Comfortable with handling the cremated remains of humans and pets.
• Accommodating. We support our customers seven days a week. This position requires flexibility and working all weekends during the Season of May - October, unless on vacation.
• Able to sustain prolonged standing, bending, stooping, twisting, and lifting products or supplies weighing up to 45 pounds.
• Tech-savvy and comfortable using multiple pieces of software.
• Able to accommodate in forest transportation by driving a Recreational Off-Highway Vehicle and adhering to our safety guidelines. Valid Driver's Licence required.

You have

• Worked in a customer-facing environment (sales experience preferred but not required).
• Excellent oral, written, cross-functional, and interpersonal communication skills.
• Experience providing customers with excellent service and addressing a variety of needs.
• Comfort with public speaking that enables you to command the attention of large or small groups.
• Willingness to learn skills and techniques for working with grieving individuals and families in complex emotional and familial situations.
• A desire to work in an outdoor environment with various weather conditions, working in natural resources in conservation or construction is a plus.

Job Type: Part-time

Pay: From $30.00 per hour

Expected hours: 10 – 30 per week

Benefits:

• On-the-job training
• Professional development assistance

Shift:

• Day shift
• Morning shift
• Rotating shift

Application Question(s):

• What is your experience in working outside? Are you comfortable in all weather conditions and remote locations?
• If offered a position when would you be available to start?
• What is your availability? Are you able to work a flexible schedule? Currently our Forest Team works from Thursday through Monday with Tuesday and Wednesday as days off.

Ability to Relocate:

• Los Gatos, CA 95033: Relocate before starting work (Required)

Work Location: In person