Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

Role synopsis:

The Knowledge Management Lead is responsible for driving the execution of the knowledge management strategy, focusing on the delivery of high-quality knowledge services, effective content management, and efficient use of knowledge solutions. Working closely with the Knowledge Manager and key stakeholders across bp, the Lead ensures consistent implementation of content standards and supports the alignment of local delivery with global KM objectives.

Role accountabilities:

• Lead the routine execution of the KM Operation by developing a team of knowledge advisors. Ensure team meeting operation KPI.

• Work closely with content contributors across PC&C towers and functions to ensure content are up-to-date.

• Ensure compliance with the governance standards, frameworks, and publication policies defined by guidelines, maintaining consistency across the knowledge estate.

• Support implementation strategies, frameworks, and tools.

• Drive continuous improvement initiatives informed by analytics and user feedback, finding opportunities to enhance content effectiveness and platform usage. This includes constant drive to improve Tier 0 to Tier 1 resolutions with knowledge content.

• Oversee quality assurance reviews, knowledge lifecycle maintenance, and operational issue resolution in collaboration with product and platform teams.

• Coordinate and deliver global KM projects and content deployment activities, ensuring readiness, execution, and post-cutover support.

• Engage partners and business representatives to ensure knowledge aligns with changing business needs and supports real-time resolution.

• Act as a point of escalation for KM-related issues, ensuring root cause analysis and remediation are implemented optimally.

Required qualifications:

• Bachelor’s degree or equivalent experience in a relevant field (e.g., computer science, information technology, communications), or knowledge management qualification from a recognized institution experience required.

• Min. 5 years and above of working experience knowledge management in a global shared services environment, minimum 3 years of Leadership experience

• Solid skills and expertise of business processes, and IT systems related to HR system

• Experience in continuous improvement/Lean six sigma/ relevant methodology

At bp, we provide the following environment and benefits to you:

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued

• Possibility to join our social communities and networks

• Learning opportunities and other development opportunities to craft your career path

• Life and health insurance, medical care package

• And many other benefits.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Don’t hesitate to get in touch with us to request any accommodations.

Technical:

• Experience of project management in both agile and waterfall

• Experience in leading content and information architecture strategy across an organization

• Proficient knowledge of knowledge management tools, platforms and best practices

• Experience of contribution to great employee / user experiences – leveraging design thinking and service-centric design methodologies

• Compliance knowledge

• Regulatory knowledge

• Awareness of data compliance and data privacy requirements/regulatory

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Analytical Thinking, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations, Extract, transform and load, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational knowledge, Performance and planning, Project and programme management, Stakeholder Engagement, Stakeholder Management {+ 2 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.