As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we’re home to a range of brands across many areas of our industry. We’re investing in today’s energy system and helping build out tomorrow’s. So while we’re still in oil and gas, over the next decade we’ll become a different kind of energy company. We’re decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives.

It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of finance business & technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at FBT Malaysia. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.

Join our Finance team and advance your career as a Learning Operations Senior Specialist.

Overview:

Learning Operations (LO) is part of People, Communication & Culture (PC&C), sitting within Operations & Advisory reporting into the Regional Service Owner (RSO), who supported by the Global Experience Owner (GEO) and Global Solutions Owner (GSO) aim to provide a positive colleague experience.

Working together with our global learning teams, Learning Operations is responsible for learning implementation, the ‘silent’ end-to-end delivery of training internally and providing support and record maintenance for external training. Day to day activity is managed through our systems; Salesforce and Cornerstone.

The Learning Operations Senior Specialist is primarily responsible for implementing learning through CSoD, technical troubleshooting, and data analysis. This role ensures BP’s workforce remains compliant and capable of working on our assets and within our businesses. Key responsibilities include managing logistical and delivery activities in line with the Learning Value Chain (LVC). This involves ensuring high standards and timely completion of tasks related to set-up, planning, training sessions, and record maintenance. The role reports directly to the Learning Operations Lead.

Key Accountabilities and Challenges:

• Ensure the 'smooth' & well managed transition of new learning offers, sharing SME advice and standard methodology regarding system functionality, configurations and the Operating Model.

• Deliver a consistently high standard to all your internal &/or external customer groups.

• Accurate configuration of new offers and change management against existing offers across internal systems, including bp’s Learning Management System (Cornerstone) and workflow tool (Salesforce).

• Ensure accurate validation and approval of learning costs and actuals in multiple payment systems (Ariba, Backbone, Fieldglass and Concur); and ensuring it gets back charged to the correct cost centre.

• Accountable for the integrity of financial data held on system, in support of business’s financial & budgetary activities.

• Prompt and accurate submission of journal entries to bp finance.

• Sound change management and collaborator engagement ensuring that bp’s core data and delivery standards are applied; raising risks and issues as required.

• Build collegiate and balanced relationships with content owners whose expectations are aligned with learning’s service levels and data & delivery standards.

• Ensure that the highest standards of data & information management are consistently maintained in support of your work.

• Provision the e-learning publication service, ensuring thorough testing and validation checks are in place.

• Responsible for provisioning goods and services for training sessions, identifying and escalating risks with potential solutions, and scheduling trainers and faculty while coordinating with individual faculty and vendors.

• Select and confirm appropriate training venues based on defined criteria and budget considerations, and timely order training materials and arrange special requirements, including managing virtual or physical materials, IT services, catering, and necessary tools (e.g., scrap cars, diesel oil).

• Administer sessions by completing tasks in Salesforce and ensuring accurate, timely updates to training records in Cornerstone. Record and follow up on invoicing for estimated and actual costs of goods and services contracted for sessions. Ensure session schedule changes are promptly reflected in Salesforce and communicated to vendors, learners, and faculty.

• Point of contact for complex learner queries through cases, thoroughly investigate often time sensitive queries, whilst managing the learner’s expectations.

• Work with procurement to onboard training vendors.

• Support and drive PC&C Operations & Advisory initiatives, being in tune with PC&C communications and by partnering and collaborating with our GSO (Global Solutions Organisation) via various project work streams and networking channels.

Qualifications, Competencies & Approach:

Essential Education & Experience

• Undergraduate (bachelor) degree level qualification, or equivalent experience

• Experience in the learning life cycle

• 1+ year working experience with financial practices

Approaches

• Own your success - Demonstrates leadership and is accountable for driving team performance; Inspires teams to evaluate and enhance delivery of business outcomes; Models safe and ethical work practices and a culture of transparency

• Think big - Actively seeks opportunities to transform and enhance processes and systems; Constantly seeks ways to transform, improve and innovate; Builds the skills and knowledge of the team and promotes a collaborative team environment

• Be curious - Encourages a culture of curiosity across teams; Ensures the delivery and improvement of digital solutions to benefit customers; Supports the team to try new technologies, fail and learn fast and implement solutions at pace

• Effortless customer experiences - Drives team to understand customer needs and deliver digital seamless self-service customer experiences

• Digital first - Keeps up-to-date with digital innovation and seeks digital solutions for problems; Encourages the team to deliver creative digital solutions

Key Competencies

Technical Capability

• Significant Learning process or Learning system implementation and maintenance experience including analytical thinking and high attention to detail

• Digital fluency to work with technology teams to implement high-quality digital products and solutions

• Knowledge in financial tools, systems and procedures, financial accounting concept and reporting, financial analysis, budgeting and charge-back practices.

Business Capability

• Customer focus – all decisions clearly aligned to customer/business and BP wide strategy

• Evaluating and driving ‘value-add’ solutions focus - deeply integrated to improve business engagement and positively disrupt, where necessary. Proven track record of improving/making valuable contributions and taking things to the next level

• Collaborator management – Ability to engage with and influence key business collaborators. Uses partnering, basic consultancy skills and a ‘coach approach’ to build trust. Is continually enhancing skills in active listening, influencing and communication

EQ Capability

• Strong resilience and agility - ability to work collaboratively across a wider Talent team and adapt to change in prioritises

• Effective communication skills, flexible style able to deal with collaborators at all levels

• Strong influencing skills - able to gain acceptance to ideas from senior collaborators and comfortable in the space of challenge and difficult conversations

• Is self-aware and skilled at managing impact on others

• Applies judgement and common sense at scale - demonstrates global understanding of the wider business in support of cross segment/border working and ability to apply sound judgement / wise counsel

Desirable Criteria

• Experience and understanding of procurement ways of working

• Proficient in using Salesforce systems

• Proficient in using Customer Relationship Management systems

• Proficient in using Learning Management Systems, Cornerstone OnDemand preferred

• Proficient in using MS Office applications

At bp, we provide the following environment and benefits to you:

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued

• Possibility to join our social communities and networks

• Learning opportunities and other development opportunities to craft your career path

• Life and health insurance, medical care package

• And many other benefits.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.