Entity:

Technology

Job Family Group:

IT&S Group

Job Description:

Enterprise Technology Engineers in the BP Disciplines Model

BP is reinventing itself and digital capability is at the core of this vision. As an Enterprise Technology Engineer you are a digital expert bringing deep specialist expertise to bp. Enterprise Technology Engineers work on the strategic technology platforms we exploit from the market, or come with deep skills in the implementation and integration of market solutions into our overall technology landscape. You will bring a broad base of Digital technical knowledge and a strong understanding of software delivery principles. You will be familiar with lifecycle methods, with Agile delivery and the DevOps approach at the core. You will be skilled in the application of approaches such as Site Reliability Engineering in the delivery and operation of the technologies you deliver, working as part of multi-disciplinary squads.

Key Accountabilities

Please try and limit these to six points.

Indicates the main duties involved.

These primary accountabilities are those over which the job holder has a controlling impact on end results.

The first half of the statement should describe a main activity and include at least one “action verb” which gives the job holder’s responsibility for the activity, so describing what is done and to what/whom. For example: Provide technical service support to the strategic performance unit’s (SPU’s)…

The second half of the statement should describe why or the end result of the job: for example: ‘In particular, provide technical service support in the evaluation and support of new deepwater production projects and existing deepwater facilities to meet project milestones.

Describe the outcome rather than method of achieving the outcome.

Always use present tense.

Use non-technical language where possible and appropriate.

Essential Education:

Formal qualifications constituting university degrees, examination certificates that confirm a level of educational attainment or licenses.

Membership of a technical or professional body that has confirmed an individual has reached a level of capability within a technical or professional field (usually but not necessarily obtained through examinations) or Formal certification that they can undertake specialist work or processes e.g. PMI.

Bachelor or master’s degree in computer science, engineering, information systems or a numerate degree

Microsoft 365 or Azure certification is highly desirable.

Essential Experience and Job Requirements:

Essential work, business, technical or operational experience which an applicant must possess, otherwise they will be unable to adequately perform the job.

Consider what is truly essential as we do not want to screen out candidates who could do the job with non- traditional backgrounds. Therefore, the wording used should be specific and explicit. Information requirements can include:

A definition of the knowledge, skills, abilities and attributes that the candidate needs to have and/or

Competencies (action, behaviour or outcome that the candidate should be able to demonstrate)

Experience

Minimum 2 years of relevant experience in working in large scale Messaging environments.

Demonstrable Knowledge in the application of modern Service Delivery methods - Site Reliability Engineering to traditional ITIL, and understanding of Product Based delivery

Strong Communications skills and a high ‘EQ’ with the ability to operate across complex business environments and stakeholders up to senior executive level

Detailed knowledge of Exchange 2019 Hybrid Infrastructure, Directory synchronization, Azure Active Directory, Load Balancer, Quest Migration tool, Email Security Standards like SPF/DKIM/DMARC configuration, service, and support as well as SMTP gateway management at enterprise scale. This will include both on-premises management and administration of Microsoft 365 Messaging tenants and integration into the overall 365 platform.

In-depth knowledge and expertise in Exchange Online, including deployment, configuration, and management of Exchange Online environments.

Familiarity with Exchange Online hybrid deployments and integration with on-premises Exchange Server environments.

Good knowledge of load balancers, spam management tools and concepts, Azure services like Azure AD.

Proficiency in other Microsoft 365 services, such as SharePoint Online, Teams, and OneDrive, and their integration with Exchange Online.

Desirable criteria

Desirable criteria are those that may enable the candidate to perform better & qualifications or require a shorter familiarization period. During the selection process evidence should be sought to gain an understanding of the extent to which candidates who satisfied the minimum criteria demonstrate the desired criteria for the role. This evidence will then allow differentiation between the candidates and form the basis for selection.

Recent M365 experience and ability to maintain the Microsoft Exchange 2019 (Hybrid) infrastructure.

Working Knowledge of Exchange server, Software, service pack installation, troubleshoot various server related issues, troubleshoot NDRs, tracking emails etc.

Understanding of EOP, and SMTP email gateways. Experience with Kemp Load balancer and Retarus email gateway is a plus.

Configure and troubleshoot all aspects of Exchange DNS: Autodiscover, MX, SPF, PTR, etc.

Possess in-depth knowledge of email security standards like SPF, DKIM, and DMARC. Manage these standards to enhance email security.

Knowledge of Quest email migration tools and the Red Sift OnDmarc platform is advantageous.

Strong Active Directory, Group Policy Management (GPO) knowledge.

Provide technical support and assistance to end-users, addressing email client-related queries and troubleshooting issues with Microsoft Outlook and Outlook Web App (OWA).

Develop and maintain PowerShell scripts for automating Exchange Online tasks and enhancing operational efficiency.

Implement and adhere to ITIL processes and best practices for incident management, problem management, change management, and service request fulfillment. Utilize service management toolsets, such as ServiceNow, to effectively manage and track incidents, changes, and service requests.

Create and maintain documentation, including technical guides and procedures, for Exchange Online administration and end-user support.

Participate in On-Call support rotations, helping and resolving critical issues outside of regular business hours.

Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues.

Collaborate with vendors and support teams to resolve technical issues, perform root cause analysis, and implement preventive measures.

Core Skills Expectations:

Agile Core Practices - Understand and apply agile values and principles and core agility practices to the work of the team; including agile mindset and focus on customer, product and team to generate value.

Technical Specialism - The development and exploitation of expertise in any specific area of information or communications technology, technique, method, product or application area.

Configuration management and release - The lifecycle planning, control and management of the assets of an organization (such as documentation, software and service assets, including information relating to those assets and their relationships. This involves identification, classification and specification of all configuration items (CIs) and the interfaces to other processes and data.

Documentation and knowledge sharing - The systematic management of vital knowledge to create value for the organization by capturing, sharing, developing and exploiting the collective knowledge of the organization to improve performance, support decision making and mitigate risks. The development of a supportive and collaborative knowledge sharing culture to drive the successful adoption of technology solutions for knowledge management. Providing access to informal, tacit knowledge as well as formal, documented, explicit knowledge by facilitating internal and external collaboration and communications.

Information security - The selection, design, justification, implementation and operation of controls and management strategies to maintain the security, confidentiality, integrity, availability, accountability and relevant compliance of information systems with legislation, regulation and relevant standards.

Metrics definition and Instrumentation - The development and operation of a measurement capability to support agreed organizational information needs. The planning, implementation, and control of activities to measure attributes of processes, products, and services in order to assess performance, progress, and provide indications and insights to actual or potential problems, issues, and risks.

Service operations and resiliency - The ability to build and operate services and applications at scale with automation to maintain high levels of availability. To do this, a combination of activities are required from the initial design and sizing of the infrastructure, network, and constituent components to determine throughput (# of transactions/requests, users) through to service health metrics, monitoring, alarming, and remediation. Each of these areas will combine human effort (e.g., a human is paged) as well as automated steps and tools to reduce operational burden and overhead.

Source control and code management - The practice of tracking and managing changes to code to help to resolve conflicts when merging contributions from multiple sources. This includes the use of best practices such as using pull requests and trunk based development, running automated testing and static analysis pre-commit, and preventing build breaks through automation/rollbacks.

Testing and Quality Assurance - Measure and maintain a high level of code quality from development through deployment to production. This includes automated and manual testing, including but not limited to: unit testing, static analysis, functional testing, UI testing, load testing, chaos testing. Testing should be done throughout the development lifecycle (agile) rather than being reserved to a specific milestone (waterfall).

Coaching - Uses a blend of formal and informal coaching to build the capability of the team to ensure that performance delivery is sustainable in the longer term and the team are motivated to continue to develop their capabilities.

Collaboration - The ability to collaborate with teams internally and externally to drive activities that support the wider bp strategy. Collaborative leaders enable and empower others to cooperate willingly to achieve positive results. They navigate a varied network of people, inside and outside of bp, to gain insight and ideas. They co-create through collective curiosity, communities and new collaboration tools to discover possibilities so that digital transformation and high performance can thrive at pace. They focus on being customer and user centric.

Facilitation - Facilitates learning, group activities and group discussions. Uses a range of techniques to guide group sessions to appropriate and useful outcomes, in a constructive and timely manner

Mentoring - Provides a reciprocal and collaborative at-will relationship for the purpose of the mentee’s growth, learning, and career development. Often there is an emphasis on organizational goals, culture, career goals, advice on professional development, and work-life balance.

Travel Requirement

Up to 10% travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Commercial Acumen, Communication, Data Analysis, Data cleansing and transformation, Data domain knowledge, Data Integration, Data Management, Data Manipulation, Data Sourcing, Data strategy and governance, Data Structures and Algorithms (Inactive), Data visualization and interpretation, Digital Security, Extract, transform and load, Group Problem Solving

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.