Entity:

Customers & Products

Job Family Group:

Business Support Group

Job Description:

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.

Join our Team and advance your career as a

Regional Operations Manager

The Regional Operations Manager is accountable for the operational and financial performance of the Global Marine & Energy (GME) lubricants business, supporting the overall customer experience in offer delivery, order management, demand planning and sales support coordination within the designated geographical area.

In this role You will:

• Responsible for communicating and networking with GME Sales teams to develop and improve the customer offer and its delivery ensuring full alignment between Sales and Customer Operations activities.
• Oversee customer and order management performance delivery through the FBT areas covering the different business channels (Direct Marine and Energy and Indirect.
• Ensure operational excellence in own team and FBT team through capability building, coaching, and monitoring as well as continuous improvement in processes and the ways of working with focus on value activities across the order to invoice end-to-end process.
• Support execution of customer experience initiatives,
• ITR process management (Trade sanctions)
• Drive application of the Smart Gains framework of “Focus, Measure, improve” to the services offered and deliver value.
• Measure and report value delivered in close collaboration with Finance operations.
• Facilitate the resolution of incidents/issues through Incident Management Teams (IMT)
• Holds the interface between the business and the GSC representing the global voice of the GME business in GSC forums.
• Resolve a broad variety of customer fulfillment related issues that frequently have a high degree of complexity, providing authoritative advice and expertise to diagnose, investigate and resolve.
• Recording and reporting performance gaps and offering implementation issues that arise.
• Accountable for product compliance within region and systems are set up to support the required marketing product offer in country location including Customer Complaint resolution.
• Lead and or support business projects through Agile or Capital Value Processes from Appraisal to Execution.
• Implement, adapt and use of new digital tools to drive efficiency and improve processes.
• Manages key tactical & critical initiatives within the region.
• Works closely with GSC and Sales on SLOBs mitigations

What You will need to be successful:

• Fluency in English
• Minimum of 10 years in Supply Chain or Business Operation’s Management related areas.
• Experience managing teams across a large geographic footprint, with diverse businesses, is required.
• Wider general management and cross-cultural experience would be a significant benefit.
• Supply operations or order management experience.
• Project management and process optimization experience in business and operations
• Understanding of shipping, Marine, oil & gas market, logistics, global dynamics, trends, regulatory environment desirable
• Proven abilities of dealing with and influencing multiple internal and external partners both within and outside the organization
• Proven ability to lead, develop, energize, and motivate diverse teams to deliver performance.

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 3 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

Travel Requirement

Some travel may be required with this role, this is negotiable

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility tools, Business Operations, Business process architecture, Business process control, Business process improvement, Commercial Acumen, Communication, Data Management, Data visualization and interpretation, Decision Making, Demand Management, Design Thinking, Goal Setting, Influencing, Lean Practices, Managing change, Managing Performance, Project and programme management, Stakeholder Engagement, Stakeholder Management, Strategic Thinking, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.