Senior Disaster Recovery Advisor, Rebuild

Bright Harbor | Full-Time | In-Office (Austin, TX)

Who We Are

At Bright Harbor, we help people rebuild stronger after disaster strikes. Our platform guides individuals and families through one of the hardest moments in their lives: navigating funding and rebuild planning with clarity and confidence. We combine expert guidance with technology and trusted service partners to make recovery feel less overwhelming and more human.

We’re growing fast and hiring mission-driven operators who can turn empathy into action.

The Role

This is Bright Harbor's most senior survivor-facing role. The Senior Disaster Recovery Advisor guides survivors through the recovery process, with a focus on funding, rebuild planning, and the construction decisions that determine whether a family can actually get home. They bring an additional layer of expertise that most advisors don't have: deep, hands-on knowledge of residential construction.

When a displaced family receives a contractor scope they can't interpret, a budget that doesn't add up, or a rebuild proposal that doesn't match their settlement, this is the person who steps in. Construction expertise is the foundation of this role. Recovery navigation is the supporting layer. Together, they make you the most valuable person in a survivor's recovery.

You will carry your own caseload of complex clients and serve as a senior resource for the broader Advisor and company-wide team on escalated cases.

Backgrounds that tend to do well here: residential contractors, project managers, construction estimators, independent appraisers, QA/QC specialists, housing counselors, and construction consultants who have crossed into claims or recovery work.

What You Will Do

Survivor Advisory & Recovery Navigation

• Guide survivors through the full recovery process, with a focus on insurance funding, rebuild planning, and construction decisions

• Manage a caseload of complex, high-stakes client engagements - primarily total losses and severe partial losses - with clarity and steady presence

• Translate complicated insurance and recovery processes, settlement terms, and contractor proposals into decisions families can actually make

• Connect clients with trusted resources, vendors, and specialists based on their specific situation

• Document each case accurately within the Bright Harbor platform from intake through resolution

Construction Consultancy

• Review contractor scopes of work, line-item budgets, and project estimates on behalf of survivors

• Identify gaps, omissions, inflated costs, or red flags that a homeowner would not catch on their own

• Flag misalignment between a contractor's scope and an insurance settlement, and help clients act on it

• Explain construction budgets, material and resilience choices, and rebuild timelines in plain language

• Help survivors understand their options, including what to accept, what to question, and what to negotiate

• Advise on rebuild sequencing and phasing when the budget is constrained or timelines are uncertain

Network & Team Support

• Serve as a senior resource for Bright Harbor Advisors on complex or escalated cases

• Contribute to training, onboarding materials, and quality standards for Advisors, external case managers, and platform subject matter

• Surface patterns from the field, including pricing trends and contractor dynamics, and inform how Bright Harbor operates
  

What We Are Looking For

• Significant hands-on experience in residential construction, as a contractor, estimator, project manager, housing counselor, or construction consultant

• Experience in disaster recovery, insurance claims, or survivor recovery navigation

• Demonstrated ability to guide individuals or families through high-stakes, emotionally complex situations

• Able to read and interpret scopes of work, line-item budgets, appraisal reports, and contractor proposals with confidence

• Clear, empathetic communicator, equally effective with a grieving homeowner and a technical construction document

• Highly organized and self-directed, with strong follow-through across a complex caseload

• Energized by building something, owning outcomes, and operating in a fast-moving environment where priorities shift and your judgment matters
  

AI Fluency

We believe AI is a core lever for scaling impact, improving decision-making, and reducing friction for both our team and the people we serve.

You will be expected to actively use AI tools to move faster, improve the quality of your work, and rethink how problems get solved. This includes everything from building models and synthesizing information to automating workflows and generating insights from structured and unstructured data.

We are looking for someone who is not just comfortable with AI but genuinely curious about it.

Bonus If You Have

• Familiarity with Xactimate estimates or large-loss residential claims

• Experience working alongside adjusters, carriers, or TPAs

• Experience in construction project management, construction appraisal, or quality assurance

• Background in catastrophe response or large-scale disaster deployments

• Prior experience in a startup or high-growth environment
  

Why This Role

Purpose-driven work: Make an impact on people's worst days; every team member works directly with survivors.

Conscious leadership: Extreme ownership, clear feedback, and a culture of performance and gratitude.

Team well-being: Fully paid employee health insurance, mental health support, generous parental leave, unlimited PTO, and equity for every employee.

Ground floor opportunity: This role is new. You will have direct access to leadership, real ownership over how Bright Harbor supports the construction phase of recovery, and the chance to shape something that did not exist before you arrived.

Bright Harbor is an equal opportunity employer. We are building a team that reflects the communities we serve.