About CarbonCure Technologies

CarbonCure Technologies is a fast-growing carbon utilization tech company deploying easy-to-adopt solutions that enable concrete producers to use captured CO₂ to produce reliable, lower carbon concrete mixes. With hundreds of systems operating across dozens of countries, more than six million truckloads of CarbonCure mixes have supplied thousands of sustainable construction projects worldwide amid surging demand for greener building materials. CarbonCure’s cutting-edge research and innovation have garnered global recognition and prestigious awards, most notably the Carbon XPRIZE Grand Prize and induction into the Cleantech 100 Hall of Fame. CarbonCure’s investors include Breakthrough Energy Ventures, Blue Earth Capital, BDC, Amazon, Taronga Ventures, 2150, Microsoft, Samsung Ventures, BH3 Growth Equity, Carbon Direct, GreenSoil Investments and Mitsubishi Corporation. Follow CarbonCure on LinkedIn.

Our Culture

Our team is made up of energetic, entrepreneurial individuals who are passionate about driving meaningful solutions to combat climate change. Besides being dedicated to our mission, we believe in work-life balance and active involvement in our local community. We value integrity and accountability; and our core values include trust, high performance, collaboration, straight-talk, and continued innovation. We don’t take ourselves too seriously, but we are here to change the world.

Purpose Driven Position

Reporting to the Director of Technical Services, the Technical Services Domestic Manager is responsible for quarterbacking a team of Technical Service Specialists (TSS) to drive customer success through implementation with continued technical support throughout the customer journey. Maintaining a quality customer first approach while maintaining costs and maintaining a strong domestic pod with Technical Services, Technical Program Managers, Account Managers and the Hardware Team.

The successful candidate will demonstrate a strong technical aptitude with a balance of interpersonal communication skills. Our ideal candidate enjoys working in a dynamic and high grow

What you'll need to succeed

• 5-7 years’ experience of working in quality control or a similar role
• Strong technical aptitude and the ability to professionally understand, develop and present technical solutions to technical end users
• 2+ years Experience managing and/or leading a team
• Exceptional verbal and interpersonal communication skills
• Data analysis skills
• Experience with various software; including zoom, slack, g suite, confluence, project management platforms
• Experience using a customer relationship management tool (ex: Salesforce) would be considered a strong asset
• Strong collaboration and communication skills to facilitate teamwork with individuals across internal departments and external partners
• Ability to work autonomously with a geographically dispersed team
• Legal ability to travel within Canada and the United States
  

What you'll be doing

• Provide guidance for TSS when making recommendations for mix design adjustments to our customers
• Lead team meetings to ensure team is meeting quarterly objectives
• Deliver on company KPI’s set by the Leadership Team
• Manage team expenses
• Build strong relationships with key customer quality control and tech services teams to gain confidence in the technology and build trust with their teams
• Read and approve technical reports and mix adjustment recommendations from TSSs
• Bring challenges/process improvement needs to the Director and works to resolve
• Track metrics for success using SFDC, Quicksight
• Oversee day to day scheduling requirements for TSS
• Interview, train and onboard new team members
• Lead cross functional projects, participating in interdepartmental initiatives and engage in professional communities
• Travel Requirements of 25-50% estimated annually
  

We are changing the world. We need you, please contact us.

Closing Statement

We would like to thank all applicants for their interest. Please note only those selected for an interview will be contacted. If you feel passionate about this opportunity and believe that you have the skills to excel in this role, apply! Or if this sounds like someone you know, please share this posting.

We want you to know that you can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself. We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.