About You

You are passionate about corporate travel, sustainability, and how modern software, especially AI-enabled systems, can drive real-world change.

You thrive in ambiguous, high-impact environments where customer problems are not fully defined, data is imperfect, and speed matters. You are equally comfortable managing executives, advising on strategy, and rolling up your sleeves to build, test, and refine technical workflows directly with customers.

About the Role

The Customer Value Lead is the post-implementation owner of customer outcomes at Clarasight. It is responsible for ensuring customers adopt the platform, realize measurable business value, and clearly understand that value at the executive level over time.

This is a high-judgment role focused on enterprise customers with complex organizational structures and multiple stakeholder layers. You will manage up to 15 enterprise accounts, acting as a trusted partner to leaders across travel, finance, IT, sustainability, and operations.

The role does not own renewals or expansions commercially, but it is the single most important leading indicator of retention, expansion, and long-term customer confidence.

What You’ll Own

• Own ongoing customer success for a portfolio of enterprise accounts, from post-implementation through long-term value realization.

• Drive sustained adoption and usage across complex, multi-stakeholder organizations.

• Ensure customers achieve intended outcomes across emissions reduction, cost management, and operational efficiency.

• Act as a trusted advisor to senior leaders across travel, finance, sustainability, procurement, and operations.

• Communicate realized value clearly through executive-ready narratives, metrics, and insights.

• Partner closely with Solution Architects, Product, Data, and Sales to ensure continuity, alignment, and impact.

Operating in the Enterprise

• Navigate complex enterprise organizations with multiple levels, functions, and decision-makers.

• Build credibility from day-to-day operators through executive sponsors.

• Drive alignment, momentum, and outcomes without formal authority.

• Establish strong operating rhythms (e.g. planning cycles, executive updates) that position Clarasight as a strategic partner.

Value Realization, Analytics & AI

• Partner with customers to define and prototype how business value is measured, tracked, and acted on within Clarasight.

• Build and iterate on customer-specific analyses, dashboards, and planning views using real customer data.

• Use SQL and analytics tools to explore data, validate assumptions, and answer executive-level questions.

• Leverage AI to accelerate analysis, generate insights, and test new ways of surfacing value.

• Translate analytical outputs into clear, executive-ready narratives, and feed successful patterns back into product and solution teams.

A Few Things We’re Looking For

• A senior, customer-facing professional with experience in enterprise customer success, consulting, analytics, or professional services.

• Comfortable operating at executive level, with presence and judgment comparable to a strategy consulting engagement lead.

• Equally comfortable getting hands-on with data, analysis, and delivery when needed.

• Technically fluent, with experience using SQL and analytics tools to answer complex business questions.

• AI-obsessed, with a bias toward automation, experimentation, and leverage.

• Experienced navigating complex enterprise organizations with multiple stakeholders and decision layers.

• Thrives in early-stage startup environments, where ambiguity is high, resources are constrained, and ownership matters.