Overview

Copper is seeking a detail-oriented, part-time Service Operations Contractor to support our growing field service program. This role will focus on managing tickets, coordinating service logistics, and communicating with third-party providers to ensure timely and complete resolution.

This is a hands-on operational role that requires strong organization, clear communication, and comfort working across multiple tools and vendors. You’ll work closely with the Customer Success and Engineering teams to track tickets, order parts, coordinate service provider assignments, and document progress in Hubspot.

What You'll Do

• Own assigned service tickets in Hubspot to completion
• Coordinate with third-party service providers to schedule site visits and ensure proper documentation
• Request and track parts through our internal inventory team
• Send service instructions, media, and shipping information to service providers
• Log updates and ensure records are fully associated
• Communicate status updates internally and close tickets when service is completed
• Occasionally support local Bay Area pickups or fulfillment follow-ups

What You'll Bring

You don’t need to check every box on this list to apply.

• 2+ years experience in service coordination, operations, or logistics (hardware/appliance industry a plus)
• Proficient in email task management, ability to learn Hubspot
• Detail-oriented with strong task tracking and communication skills
• Comfortable working cross-functionally with internal teams and external vendors
• Able to manage multiple service cases simultaneously and follow through independently
• Can work onsite in Berkeley, CA.

Bonus Skills

• Experience working with 3PLs or field service networks
• Familiarity with repair workflows or basic appliance components

Compensation and Hours

• The salary range for this role is $45 - $55 / hr
• This is a part-time contract role (10–20 hrs/week to start)
• Flexible schedule, preferred availability in the morning and early afternoon to work with east coast, must be responsive to tickets and tasks on a daily cadence.

Equal Employment Opportunity

We are committed to creating an equitable and inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our products. We are proud to be an equal opportunity employer.

About Us

Copper's vision is a future where every home is electrified with abundant clean energy. Our mission is to make decarbonization accessible to everyone by selling electric home appliances that enrich their daily lives. We're reducing the cost of electrification by integrating batteries into household appliances, starting with the stove. Our work has been funded by the Department of Energy, in an effort to reduce reliance on fossil fuels and increase energy resilience with products that are high-performance, safe, intuitive, and robust. As we build our team and pursue our mission, we do it with a strong sense of our core values because it's not just what you do, it's how you do it. You'll see this in high-level decisions, how we run meetings, our day-to-day work, hiring, and our interactions with customers and the broader community. We intend to have a massive impact on our team, our neighborhood, and the world.