Superviseur Opérationnel Mécanique

ABOUT DANCE
Dance is a fast-growing electric bike and moped subscription service on a mission to make e-mobility easy and cities more sustainable. Dance members get their own vehicle, theft coverage, and on-demand repairs on a flexible monthly subscription. An excellent customer experience is key to keeping our members happy—that’s why our local operations teams are so important. Join a dedicated team of mechanics, drivers, assembly specialists, shift leads, and city leads keeping Dance riders on the road in every city.

HOW WE TAKE CARE OF YOU

• A competitive salary.

• Up to 30 days’ vacation per year—because it’s important to switch off.

• Access to nilo.health for your mental wellbeing.

• An optional private pension plan with company matching.

• Your own Dance e-bike or moped subscription.

• Up to €500 for every friend you refer to work for Dance.

• Meal vouchers with SWILE, worth 10 Euro per day worked.

• Supplementary health insurance with ALAN

ABOUT THE ROLE

• As operational supervisor of local operations, you will:
  
• Coordinate the team of field mechanics.
• Assign daily tasks to our field mechanics using our internal tools.
• Ensure that all repairs are carried out on time and that the mechanics have all the necessary tools and information.
• Act as a channel of communication between the field and customer support where necessary to ensure customer satisfaction
• You manage the flow of bikes between the various stations within the warehouse.
• You supervise the quality of processes throughout our repair chain (painting, washing, various repair stations)
• Assist the Mechanical Manager with projects to improve our operational processes
• Help us to continually improve our service by regularly gathering information and feedback and passing it on to our Operations Coordinator

ABOUT YOU

• To carry out this role successfully, you will:
• Have strong project management, prioritisation and personal organisation skills
• Be comfortable with technology: you will have experience of using a computer and a basic understanding of the Google suite (such as Gsheets and gdocs)
• Enjoy interacting with people and - ideally - already have management experience
• Good written and verbal communication skills
• Enjoy working in a team
• Be rigorous and detail-oriented
• Appreciate challenges and stressful situations as opportunities for personal development and knowledge enhancement
• You care about the satisfaction of our members and are enthusiastic about cycling and making cities greener
• You like to optimise things and implement new working methods
• You are fluent in English and French

At Dance, we deliver speedy, top-quality customer service—and our local teams of mechanics are key to keeping Dance members on the road. Join a talented team of bike and moped repair specialists and help us on our mission to make cities more livable.