Content Marketing Manager - Utilities Industry

Location: San Francisco, CA or US remote

Who We Are:
Serving millions of citizens throughout the U.S., we ensure you have safe water to drink and reliable power at your home. Daupler helps the professionals that run the services our society relies on provide a better, faster, more reliable operation. Whether it’s responding to a burst water main, identifying contaminated drinking water, or keeping customers up to date on the restoration of power, Daupler is the infrastructure for customer service excellence. It’s a utility within a utility. Backed by some of the best investors in the country, the company is growing rapidly, and we are looking for dedicated, mission-driven individuals who can help us bring American infrastructure, and government, in to the 21st century.

Here's what our customers say about us:
“Best thing since sliced butter.” “Reduced our call outs by 75% and helps us respond faster to emergencies” - Assistant Director, City of Oakland, CA
“Didn’t realize how much I needed this.” “(Daupler) makes my work so much easier… really helps our district better serve our customers” - Manager, Mountain Water & Sanitation, CO
“Mind-blowing this didn’t exist before.” “Literally replaces the work of 4 people…critical to our operations, we use it 24-hours a day” - Manager, Johnson County Wastewater, KS

About the role:

Daupler is seeking a Content Marketing Manager to own and elevate our content engine across the full customer lifecycle. This role will work closely with the Chief Marketing Officer to define and execute a clear, consistent, and compelling narrative that strengthens Daupler’s credibility, accelerates pipeline, and reinforces our leadership in response management for utilities.

This is a high-power hands-on writing role. As Content Marketing Manager, you will be Daupler’s in-house storytelling expert responsible for producing high-quality, customer-facing content across technical RFP submissions, case studies, thought leadership, press releases, and campaign assets. Your work will directly shape how Daupler is perceived in the market and how effectively we engage utilities.

Externally, this role will meaningfully strengthen Daupler’s thought leadership and brand authority. Internally, it will dramatically improve the quality, clarity, and consistency of content used by Sales, Marketing, and Client Success teams. Success will be measured not just by output, but by engagement, conversion, and revenue impact.

A typical day may include:

• Own Daupler’s written voice and narrative across all customer-facing content, ensuring clarity, consistency, and credibility.
• Produce high-impact content including RFP responses, case studies, white papers, blog posts, press releases, solution pages, product sheets, webinar content, and conference follow-up materials.
• Translate complex, technical concepts related to utility operations and response management into clear, compelling stories that resonate with buyers and practitioners.
• Support Sales by developing content that drives engagement and conversion across campaigns, webinars, conferences, and outbound efforts.
• Lead customer storytelling efforts, including case studies, testimonials, and customer-led webinars, to strengthen advocacy and proof points.
• Establish standards and workflows to ensure content quality, efficiency, and scalability.
• Define and track key performance indicators to measure engagement, conversion, and pipeline impacts.
  

About you: We’re looking for candidates with the following:

• Grit: You possess a consistent drive to overachieve against your personal and professional goals. You don’t mind when the going gets tough.
• Curiosity: You have a desire to learn about any industry, any customers’ pain points, and provide thoughtful solutions to their biggest problems. This is about them.
• Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation. You’re a GSD person (get sh*t done).
• Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions.
• Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self-diagnose and translate that diagnosis into real improvements. Everyone loves a learning machine.
  

Your background likely includes:

• 3+ years of experience in content marketing or strategic writing, ideally within the technology or utilities industry
• Bachelor's degree education or equivalent practical experience producing long-form, high-stakes content such as RFP responses, thought leadership, or executive-level materials
• Exceptional writing and editing skills, with the ability to simplify complex technical topics without losing nuance or credibility
• Curiosity and the capacity to manage multiple projects in a fast-paced environment, iterating quickly on new ideas
• Strong collaboration skills across sales, product management, client success, and other functions of marketing to achieve results
• Excellent relationship-building skills for working (remotely) with teams in different locations and functions
• Excellent verbal and written communication and presentation skills that can communicate technically complex products in a simple, compelling way
• Data-driven mindset with experience tying content performance to engagement and business outcomes
• A customer-centric approach in everything you do
  

Why Daupler?
Competitive salaries. Flexible and casual work environment. Excellent PTO and benefits. We’ll provide all the resources you need to do your best work.

Daupler is an Equal Opportunity Employer. U.S. Citizens and all those authorized to work for any employer in the U.S. are encouraged to apply. We are unable to provide sponsorship at this time.