Service Engineer
Electric Hydrogen
Electric Hydrogen’s mission is to make molecules to decarbonize our world! Our outstanding people are our most important asset and will allow us to deliver hydrogen from renewable electrolysis for heavy industry, at prices below fossil fuels.
Electric Hydrogen is looking for a Service Engineer to join our growing team focused on deploying the most powerful electrolyzers in the world. You will be responsible for equipment management, process improvement, operational troubleshooting and analytics, and repair management ensuring optimal performance and customer satisfaction.
You will work onsite at our San Jose, CA office and you will report to our Director of Service Engineering & EHS.
Roles and Responsibilities
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Maintenance & Repair: Help compile and run the preventative maintenance program for the electrolyzer and supporting auxiliary units. Implement and maintain the work orders program. You will be responsible for auditing it for accuracy and quality, confirming that work performed at the plant is connected to downstream workflows failure analysis, and continuous improvement programs
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Data Analytics: Monitor and review plant data, analyze system performance metrics, and collaborate with the team to improve plant processes
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Troubleshooting: Resolve technical issues with the help of internal subject matter experts to perform high-quality root cause analysis, implement corrective actions, and track the completion and success of those corrective actions
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Customer Support: Serve as a technical liaison between the customer and Electric Hydrogen, ensuring issues are resolved promptly
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Reporting: Pull together information to provide regular reports, tracking important goals across the plant. Create presentations to communicate with coworkers and leadership
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Documentation: Create detailed service reports, work orders, maintenance logs, and failure analysis documents
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Safety Compliance: Follow all company and industry safety standards especially OSHA, EPA, and NFPA
Qualifications
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Bachelor's in related field
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5+ years of relevant experience
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Experience with electrical systems, control systems, and fluid dynamics
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Domestic and international travel for onsite service work (up to 50%)
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Able to read technical drawings, P&IDs, and wiring schematics
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Experience with computer software systems
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Able to partner with teams and manage service engineering programs
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Excellent verbal, written, and presentational skills
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Sense of personal ownership
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Contracts understandng
Preferred Qualifications
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Experience with electrolysis, hydrogen systems, or industrial gas
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Familiarity with PLC systems and remote monitoring tools
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Experience developing service engineering programs such as: work orders, preventative maintenance, and failure analysis
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Experience with the implementation, rollout, and use of a computerized maintenance management system (CMMS platform)
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Experience with root-cause analysis in a technical field
#LI-Onsite
Compensation and Benefits l P3
Actual base salary offered to the hired applicant will be determined based on their work location, level, qualifications, job-related skills, as well as relevant education or training and experience.
Base salary is just one part of Electric Hydrogen’s total rewards package. We feel strongly that our team should not have to worry about having quality healthcare. In addition to the base salary offered, the hired applicant may receive:
- an equity grant
- time off programs
- a $75/month cell phone allowance
- a 4% employer 401(k) match
- 100% fully paid premiums for employees and their families: medical, dental, vision, life insurance, short-term & long-term disability coverage
- a discretionary bonus
Electric Hydrogen’s benefits programs are subject to eligibility requirements.
About Electric Hydrogen
Electric Hydrogen is a team of the world's experts in scaling technologies for the post-carbon world, with a proven record in transforming the grid and transportation sectors. Backed by some of the world's top venture capital firms, we design and manufacture electrolytic hydrogen systems matched to renewable power sources to create green hydrogen by splitting water. We are building a cost-effective and transformative path between renewable energy and multiple large industrial sectors. Abundant and low-cost renewable energy sources will power the world, and Electric Hydrogen technology will use this energy to decarbonize industry through sustainable materials. We were founded in 2020 and are based in California and Massachusetts.
Electric Hydrogen is proud to be an equal opportunity employer. We are dedicated to building a diverse, inclusive, and authentic workplace for all to belong. We are aware that people from historically underrepresented groups are less likely to apply if they don't meet 100% of the job requirements. We are actively working on efforts to change this social norm. If you are excited about this role, we encourage you to apply!