About The Role

What you would be doing: We are excited to add a Project Field Coordinator to our team! Reporting to our market Ops Lead, the Project Field Coordinator will be responsible for ensuring smooth project delivery, supporting revenue attainment, and driving customer satisfaction. We’re looking for someone who thrives in a dynamic environment, has strong organizational skills, and is eager to learn and grow within operations. Other responsibilities include, but are not limited to:

Big Things:

• Project Management Support: Assist Project Managers and Account Executives with project execution, including gathering photo documentation, measurements, and other critical details. Track key deliverables, escalate risks, and manage documentation.
• Process Improvement: Contribute to developing and refining operational processes, tools, and templates to enhance efficiency. Support rollout and adoption of new initiatives.
• Stakeholder Management: Build strong relationships with internal teams and customers. Communicate updates effectively and address queries.
• Financial & Resource Support: Assist with resource allocation tracking, invoice processing, and budget monitoring to ensure financial efficiency.
• Actively foster an inclusive, equitable, and collaborative working environment where psychological safety comes first.

Little Things:

• Assist in managing project plans, timelines, and documentation to ensure smooth operations.
• Provide feedback to improve processes and enhance project efficiency.
• Provide general administrative support as needed.

What you won’t be doing:

• Sitting behind a desk all day—this role requires travel across the local market and hands-on collaboration across teams.
• Selling heat pumps or designing systems.
• Leading the coordination or execution of heat pump installation projects.
• Handling refrigerant, wiring electrical panels, or drilling into drywall.

Timeline for role expectations:

• Within one month, you will understand both heat pumps and building science, as well as the Elephant Energy sales process and our customers journey
• Within three months, you will fully grasp the sequence of a project from start to finish and have achieved autonomy in customer facing situations.
• Within six months, you will be completely self sufficient in the field, managing multiple tasks and creating value for your team, your partners, and our customers
• At one year, you will begin leading coordination and management of small projects and / or developing your skills toward a career in sales at Elephant Energy.

Success in this role looks like/can be measured as:

• Operational Autonomy – Independently manage field tasks within three to six months.
• Seamless Project Execution – Improve efficiency by reducing install time, maintenance needs, or increasing margins.
• Sharing Insights – Identify and report inefficiencies to drive continuous improvement.
• Cross-Team Collaboration – Ensure smooth execution by coordinating effectively with sales, delivery, and support teams.
• Strong Stakeholder Relationships – Help maintain 80%+ customer NPS through clear communication and reliable support.
• Growth & Career Progression – Take on greater responsibilities, moving toward project leadership or sales.

You're a great fit for this role if you have:

• Have experience in a field-based project management or operational role in a fast-paced environment (preferred but not required).
• Are highly organized and efficient, able to prioritize tasks and manage multiple moving pieces.
• Communicate clearly and professionally, whether with teammates, partners, or customers.
• Pay close attention to detail and take pride in accuracy.
• Are eager to learn, grow, and develop new skills in operations and project management.
• Take a proactive, solution-oriented approach to problem-solving.
• Thrive working both independently and as part of a team.
• Care deeply about accelerating the transition to clean energy and improving the customer experience.

Indicators this may not be the right role for you:

• You prefer highly structured environments over fast-paced, evolving operations.
• Managing multiple tasks, shifting priorities, and working independently feels overwhelming.
• You prefer working solely behind a desk and are not interested in hands-on coordination.
• You are not particularly interested in clean energy, electrification, or project management as a field.

Total Compensation

• Annual base salary of $50,000-$70,000
• Stock options, commensurate with experience and in line with internal equity bands
• Medical, dental insurance covered at 75% for employees
• 401k with 6% company match
• 10 company holidays and unlimited Paid Time Off (vacation & wellness/illness)
• Home Electrification Incentives
• Flexible, hybrid work environment

Location: These positions require in-person work in Boston, MA. We are a Hybrid company with Herdquarters in Broomfield and get together as a team semi-annually in Colorado.