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Director, Implementation Services



New York, USA · Remote
Posted on Wednesday, April 10, 2024

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

Our Implementation Services team is at the heart of what we do, as a bridge between our commercial and product teams. This high visibility role is perfect for an experienced technical leader who is motivated to build programs and processes that will affect climate change at scale. This is an incredible opportunity for a person who thrives on building and owning structure in a maturing tech organization.

At EnergyHub, our utility customers and device partners depend on us to deliver innovative solutions and services that meet ambitious goals that will impact energy consumption at scale. Our services team leads solutions architecture, coordinates program implementations, scales integrations, and builds out customized solutions for clients. The team is being challenged to expand their impact, which has created an opportunity for an experienced implementation leader to support this growth.

We are looking for someone who thrives in a fast-paced environment, who can navigate working through ambiguity, and who is motivated by putting in the foundation that will scale as EnergyHub continues to grow and influence the energy landscape.

To be impactful in this role, you are comfortable being close to the technology and leading a team of implementation engineers and project managers. Your contributions will be internal and external project leadership, process improvement and enabling growth.

What you’ll do:

  • Buildout and lead the team responsible for designing and implementing complex software solutions for our customers, including launches, integrations and reporting.
  • Partner closely with customers, Client Success, Sales, Product, and Engineering to drive efficient, reliable project delivery on behalf of our customers.
  • Own the design and implementation aspect of our sales process by leading a cross functional process to capture and assess prospective clients' business requirements
  • Manage the scopring of implementation projects and ensure their accuracy, both in terms of timeline, level of effort, and overall costs. Additionally, you will identify key product and process dependencies that will be critical components of project success and streamline those where possible
  • Manage a portfolio of projects with a focus on on-time/on-scope delivery, ensuring quality (QA, QC, UAT processes), and customer satisfaction.
  • Develop industry, functional, and product expertise while supporting your team’s expanding role within the organization, better informing internal partners of customer needs, and improving our products and services.
  • Other duties as assigned

What we expect from you:

  • Deep expertise in all aspects of solutions architecture, implementation and delivery, including customer engagement, project scoping/design, project management, internal/external communication, and project monitoring.
  • Ability to rapidly build, train and deploy high-performing teams capable of managing complex projects, responding to changing customer needs effectively, and driving execution.
  • Relentless focus on quality, process improvement, scale and efficiency with the ability to incorporate team members, partners, 3rd parties, and technology-based solutions.

What you bring to EnergyHub:

  • At least 5 years’ of customer-facing project experience, including leadership of a customer design/requirements-gathering processes and the successful implementation of large-scale and complex solutions.
  • Experience building and managing a team with the ability to effectively balance resources based on customer needs and internal processes.
  • A working knowledge of the energy uUtilities industry and supporting business processes, with the ability to map high-level customer requirements into elegant and efficient data solutions.
  • Proven ability to implement operational management systems including project status reporting, and resource planning.
  • Experience recruiting, hiring, and mentoring high-performing teams.
  • Demonstrated ability to communicate complex issues/needs in a clear, precise, and actionable manner to influence and advocate change
  • Ability to successfully navigate complex organizational structures (internal and external), often with highly ambiguous objectives and success criteria.

The salary range for this position is $150,000 - $170,000. Base pay offered may vary depending on location, job-related knowledge, skills and experience.

Why work for EnergyHub?

  • Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other.
  • Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
  • Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
  • Work with the latest technologies: You’ll gain exposure to a broad spectrum of IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs.
  • Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.
  • Focus on fun: EnergyHub places high value on our team culture. Happy hours and holiday parties are important to us, but what’s also important is how our employees feel every single day.

Company Information

EnergyHub is a growing enterprise software company that works with the most forward-thinking companies in smart energy. Our platform lets consumers turn their smart thermostats, electric cars, water heaters, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. We work on technology that already provides energy and cost savings to millions of people through partnerships with the most innovative companies in the Internet of Things.

Company Benefits

EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.

EnergyHub is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Notice To Third Party Agencies:

EnergyHub understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.