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Senior Manager, Revenue Operations



Brooklyn, NY, USA
Posted on Wednesday, April 17, 2024

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

EnergyHub is seeking a Senior Manager of Revenue Operations to manage the establishment and scaling-up of our unified GTM engine. This role will own project work and continuous efficiencies in our cloud-based subscription billing platform and to establish operational workflows throughout our Sales and Customer Success functions. This is an opportunity to step in as an experienced individual contributor and make an immediate impact by pioneering automation and process improvement, while advancing EnergyHub’s mission.

Main Responsibilities

Our RevOps team will be responsible for providing decision-quality data to all parts of the business, and in this role, you’ll play a critical part in that effort

  • Gather, consolidate, and analyze data from Salesforce.com and other applications in our tech stack to help leaders from Marketing, Sales and Customer Success develop a shared and continuously up-to-date understanding of our progress toward strategic goals, including forecast budget attainment and revenue retention
    • Create dashboards and enhance existing ones to improve user experience, increase adoption, and provide reliable insights into the state of Marketing, Sales and Customer Success
    • Report regularly on bookings, retention, and performance of KPIs across Marketing, Sales, and Customer Success
    • Collaborate with sales leadership to develop and continuously refine revenue forecasts and projections
    • Responsible for overall data integrity of salesforce
  • Administer, optimize, and serve as the subject matter expert for the company’s revenue technology stack, including maintaining thorough documentation of system configurations, processes, and best practices
    • Immediately help EnergyHub and its 3rd party consultants to implement BilllingPlatform.com as the company’s cloud-based biller and revenue data engine
    • Develop a deep understanding of how all applications in our RevOps tech stack interact with each other and influence data quality across the systems
  • Perform some assigned month end accounting and reporting operations activities
  • Analyze signed contracts for completeness, accuracy, and compliance to company controls and revenue recognition guidelines
  • Other duties as assigned

Key Skills and Experience

  • Highly analytical and excited about data analysis and data visualization and driven to maintain a high standard of data quality; you love to examine data, find anomalies and errors, and identify patterns and trends that unlock insights
  • Experience working with cross-functional teams and influencing without authority
  • Excellent problem-solving skills
  • Excellent communication and collaboration skills
  • Curious - you’re genuinely interested in understanding the data you’re working with; when you get stuck, you keep researching and asking questions until you understand
  • Process driven - you’re constantly seeking ways to improve efficiency
  • Detail-oriented – you pay attention, you strive for accuracy and completeness
  • Bachelor's degree required
  • 7 years plus of experience in sales/business operations.SaaS – Demonstrated leadership experience within cloud-native businesses, and a proven track record of working with recurring revenue models
  • Proven experience leading transformation, business process improvement, business process management or process operations on a medium to large scale.
  • Excellent interpersonal skills - ability to collaborate effectively in a team and build strong relationships with stakeholders at all levels

Preferred Skills and Experience

  • Experience with leveraging technology (including Salesforce.com) to positively impact business performance is desired
  • Experience with a cloud-based subscription billing service such as BillingPlatform, Zuora, Stripe, ChargeBee, Maxio, or NetSuite (BillingPlatform is preferred)
  • You are curious and tenacious: asking questions and seeking answers is part of who you are and using your creative skills to create transformative change in an organization excites and motivates you
  • Deep experience with business intelligence platforms and revenue data models

We use a tool to determine fair pay ranges. We start with a base salary and adjust it based on where you live and your experience level. For example, in Brooklyn, the total cash compensation range for this job is between $145,000 - $165,000. Base pay offered may vary depending on job-related knowledge, skills and experience.

Why work for EnergyHub?

  • Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other.
  • Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
  • Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
  • Work with the latest technologies: You’ll gain exposure to a broad spectrum of IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs.
  • Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.
  • Focus on fun: EnergyHub places high value on our team culture. Happy hours and holiday parties are important to us, but what’s also important is how our employees feel every single day.

Company Information

EnergyHub is a growing enterprise software company that works with the most forward-thinking companies in smart energy. Our platform lets consumers turn their smart thermostats, electric cars, water heaters, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. We work on technology that already provides energy and cost savings to millions of people through partnerships with the most innovative companies in the Internet of Things.

Company Benefits

EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.

EnergyHub is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Notice To Third Party Agencies:

EnergyHub understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.