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Program Operations Coordinator



Administration, Operations
Brooklyn, NY, USA
Posted on Thursday, July 11, 2024

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

As a Program Operations Coordinator, you will be part of the future of transportation electrification by supporting EnergyHub’s Client Success, Partner Solutions and Product teams in maintaining partnerships with our utility clients and device partners to grow the size of their EV make-ready programs. This includes handling foundational level operations and day-to-day processes during different points in the client, partner and product life cycle. You will also support the Client Success team with other operational tasks and day-to-day processes during different points in the client life cycle.

The Program Operations Coordinator will work directly with EnergyHub’s Client Success, Product and Partnerships teams to make sure that EnergyHub’s clients and partners receive the utmost client service & technical support levels and a smooth experience with EnergyHub.

This role is a great opportunity for someone looking to get started in the utility or cleantech space who wants exposure to different aspects of maintaining successful client and partner relationships.

Main Responsibilities

  • Support the Client Success, Partner Solutions and Product teams with the operational aspects of EnergyHub’s electric vehicle make-ready programs including creating relevant reporting and basic analysis, reviewing and verifying partner data completeness and delivery, troubleshooting and supporting bug resolution, onboarding partners, …
  • Support the Client Success Managers & Partner Solutions team in post-sale activities & attend client & partner meetings where relevant.
  • Ensure program activities are in accordance with established standard operating procedure for the programs they are supporting, and create relevant reporting and basic analysis.
  • Partner with Client Success Managers, Product Managers and Partner Solutions Managers to align on tasks and deadlines for the programs they are supporting.
  • Support team members in day-to-day tasks and ad hoc projects.
  • Participate in and take notes during onboarding and workshop calls with clients & partners.
  • Prepare monthly recurring client & partner reports.
  • Develop an understanding of technical aspects of demand response management.
  • Maintain, update, and distribute account data in Salesforce.
  • Conduct basic data analysis projects.
  • Support the implementation, launch, and stewardship of program & partner launches, as needed.
  • Other duties as assigned

Key Skills and Experience

  • 1-2 years of experience working in a client or partner facing role whether in Client Success Operations, Sales Planning, Client Services, Ad Operations, Business Analyst, Financial Analyst, Partner Operations, etc.
  • Bachelor’s degree
  • Ability to manage multiple projects and tight deadlines; some project management experience is a plus as is experience working with project management software such as Monday.com, Asana, Trello, Jira, etc.
  • Ability to prioritize across short-term and long-term goals
  • Strong analytical skills & entrepreneurial attitude
  • Ability to work in a team and independently
  • Computer proficiency: Word, Excel, PowerPoint - any experience with data visualization tools a plus but not a prerequisite
  • Willing and available to be on call several weeks per year for after-hours emergency client or partner escalations

Preferred Skills and Experience

  • Flexible, startup mindset with proven success in fast-paced, unstructured environments
  • Proactive and biased towards taking action
  • Creative, independent problem solver
  • Data and process driven
  • Demonstrated client-oriented work ethic and ability to foster a sense of teamwork across members of different departments
  • Exceptional time management and organizational skills
  • Willingness to learn on-the-fly while retaining coaching and training
  • Proactivity toward daily tasks
  • Ability to work independently, deliver to deadlines, and solve problems with minimal direction
  • Based in NYC or surrounding regions; willing and able to come into our Downtown Brooklyn offices 3 times per week

Why work for EnergyHub?

  • Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other.
  • Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
  • Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
  • Work with the latest technologies: You’ll gain exposure to a broad spectrum of IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs.
  • Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.
  • Focus on fun: EnergyHub places high value on our team culture. Happy hours and holiday parties are important to us, but what’s also important is how our employees feel every single day.

Company Information

EnergyHub is a growing enterprise software company that works with the most forward-thinking companies in smart energy. Our platform lets consumers turn their smart thermostats, electric cars, water heaters, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. We work on technology that already provides energy and cost savings to millions of people through partnerships with the most innovative companies in the Internet of Things.

Company Benefits

EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.

EnergyHub is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Notice To Third Party Agencies:

EnergyHub understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.

The salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The salary offered is part of a total compensation package.

Pay Range
$65,000$75,000 USD