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GIS Solutions Specialist

FloodMapp

FloodMapp

Customer Service
Denver, CO, USA
Posted on Thursday, June 20, 2024

Who we are

FloodMapp is a rapidly growing technology company looking to expand our team to scale our product across Australia and the United States.

Flooding is the costliest natural disaster, causing billions in damage and taking thousands of lives across the globe every year. FloodMapp offers real-time flood forecasting and intelligence using cutting edge technology. We work with large organizations across the public and private sector to improve safety and prevent damage in the event of flooding.

At FloodMapp, people are our main focus, because hard problems require an exceptional team. As a diverse team, we value empathy, integrity, accountability, and communication. Everyone learns from each other. Everyone is passionate about solving a growing global problem and making a global impact. We all work to build a safer future.

We believe that the unique ideas brought from our amazing team are one of the keys to our success. To create an inclusive and diverse culture, we welcome, encourage, and celebrate applicants of any race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

The Role

This role will wear many hats. You will be a key liaison between the company and our customers. You will be a technical expert, with an exceptional ability to explain technical engineering concepts and specifications by translating them into relevant customer context. You will work with customers to understand and define their needs and envisage solutions using our products. You will also provide initial onboarding and help customers integrate our products into their GIS platforms. You will provide level one technical support and ensure that our customers have a great experience with our products.

Your Responsibilities:

  • Understand customer needs and explore with them how they can benefit from the full potential of FloodMapp products
  • Understand the existing tools and workflows of FloodMapp customers
  • Demonstrate value by identifying the customers' challenges and needs and turning them into technical requirements
  • Provide solutions, ideas and advocacy that bridge the gap between FloodMapp products, technical specifications, and customer use cases.
  • Oversee onboarding of new customers, including creating credentials and authentication keys
  • Provide tailored product user guides and training
  • Provide technical product and solution demos to potential customers
  • Assist with product testing
  • Be the first contact for customer queries
  • Scheduling and attending monthly account management meetings with current customers
  • Liaising with third party vendors and technology partners
  • Support services to partners and respond to data queries
  • Contributing to technical proposals, quotes, or other components of the Sales process
  • Assist the marketing team with creating technical content
  • Attending conferences and industry events to represent FloodMapp to existing and new clients

Your Skills & Background

Required

  • Minimum 3+ years in Geographical Information Systems (GIS)
  • Minimum 2+ years in software development with Python
  • Practical knowledge of version control software, specifically Git
  • Practical knowledge with SQL ideally PostgreSQL and PostGIS
  • Advanced knowledge of GIS software, specifically ArcGIS Pro, ArcGIS Online, and QGIS
  • Practical knowledge of agile software development methodologies

It’s amazing, but not required if you have:

  • Experience in hydrology/hydraulics
  • Experience gathering requirements or feedback from customers
  • Experience providing customer support
  • Practical knowledge of Network Security
  • Practical knowledge of System Networking
  • Experience with Amazon Web Services Cloud Infrastructure
  • Experience with Terraform (infrastructure as code)
  • Experience deploying software in a production environment

Your Pay & Perks:

  • Competitive compensation
  • Stock options program
  • Medical - 100% coverage for employee
  • 401k with match
  • 23 PTO days plus paid sick leave
  • Employee wellness program

Location:

  • You will be in Denver or Boulder, CO or within close commuting distance.
  • Applications from candidates outside of CO will not be considered.
  • You should have full working rights to live and work in the USA

How you apply:

Please click ‘Apply’, sending your resume and a cover letter telling us why you want to join our mission.

Don’t meet every single requirement? Don’t count yourself out just yet. Studies have shown some individuals are less likely to apply to jobs unless they meet every single qualification. At FloodMapp, we are dedicated to building a diverse workplace based on merit, great work ethics, and character. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job advertisement, we encourage you to apply anyway. You may be just the right candidate for this or other roles. We look forward to hearing from you!