hero

Find jobs at planet-healing startups

Search jobs at hundreds of venture-backed climate tech companies across the portfolios of dozens of leading climate VCs

Customer Operations Intern

Fuse Energy

Fuse Energy

Customer Service, Operations
London, UK
Posted 6+ months ago

The Fuse Energy team is looking for an Operations Intern to join our team in the exciting world of renewable energy. This 3-month paid internship offers an exceptional opportunity for individuals to gain valuable experience in a fast growing environment. As a member of the Fuse Energy family, you'll be working with a highly passionate and friendly team in an industry that's making a real impact on the world. Your role with us will involve acting as a bridge between our customers and operations team, making sure that our services run smoothly and our customers are always happy.

Responsibilities

  • Responding and escalating customer queries and issues in a timely manner.
  • Updating and managing customer accounts.
  • Acting as a middle point of contact between our operations team and customers.
  • Work with the team on improving customer satisfaction.
  • Performing data entry and analysis for tracking purposes.
  • Possess excellent verbal and written communication skills.
  • Strong collaborating skills and the ability to work well in a team environment.
  • A flexible and adaptable approach.
  • Great attention to detail.
  • Strong sense of initiative and the ability to work independently.
  • Comfortable with working across various software applications.
  • Basic knowledge of renewable energy field would be beneficial, but not necessary.