About Us:

Grain supports project developers in transforming their waste into biochar: a profitable and sustainable solution. While developing a project may seem complicated, we guide our customers with our digital tools and team of experts through every stage, from setting up the project and securing funding to ensuring quality standards are met once the project is up and running. At Grain, we empower producers to become visionary leaders in the carbon removal market.

Grain is a Boston based, venture backed, business with support from Schneider Electric, a global leader in sustainability. Our mission is to stop global warming by accelerating our planet’s path to decarbonization. Through the Grain software platform, we are simplifying the process of removing carbon from the earth’s atmosphere and empowering carbon project developers to do more. We combine business and science to solve the pain points of developing a decarbonization project. Together, we will make the process of decarbonization quick, easy, and profitable every step of the way.

We are building a global remote team of high performers across science, business, and technology, and are looking for a candidate who has experience working on biochar project development.

The Role

The Carbon Project Customer Success Lead will report to the Chief Executive Officer and work closely with the Grain Carbon Project Development Expert and the team of Customer Success Project Partners to support activities focused on project origination and customer success. We are looking for a candidate that has experience with designing, building and operating biochar carbon projects.

Responsibilities

• Structure the customer success journey to maximize positive outcomes for customers and minimize the risks associated with project execution.
• Support customers through their use of the Grain Platform in navigating and troubleshooting any carbon project questions and challenges they may have.​
• Provide technical insights (both project development and technology-type specific knowledge) to support projects in overcoming deployment and operational challenges with executing carbon removal projects.
• Champion the voice of the customer during product roadmap development and feature prioritization.
• Support design of a project origination tool that ensures optimization of the project design and development approach.

Experience​

• Recently worked on developing biochar carbon removal projects.
• Experience working in roles with a strong people focus in the areas of customer support, customer success or leading a cross functional team without direct reporting lines.
• Experience sourcing new carbon project opportunities or organic waste management opportunities.​
• Has a wide network of project owners, project developers, standards and other key voluntary carbon market (VCM) stakeholders.​

Desired but not required:​

• University degree in engineering, carbon science or related field​
• Experience engaging with carbon credit investors and/or buyers
• Expertise in leading carbon projects, biogas, or renewable energy projects, encompassing project origination and other project development activities.

Who we’re looking for:

• A passionate individual who is looking to make an impact by solving real barriers to accelerating decarbonization.
• A high performer, excited to bring their own “superpower” to the team.
• A person who is comfortable engaging across cultures and personality types.
• Someone excited to work in a start-up environment.

Job Type: Full-time remote

Salary: Base salary per year + equities

Our Values:

• We’re easy to do business with – We meet the customers and partners where they are. We make it easy for them by going the “extra mile.”
• We take ownership of mistakes and learn from them – We are not afraid to take initiative and try new things.
• We have conviction in our beliefs and support them with data – We are flexible enough to change our minds when the data is convincing.

Contact Us:

e: jobs@grainecosystem.com

w: www.grainecosystem.com

Grain is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

In the near term, this role will be performed remotely from anywhere within North America, provided the candidate can be available for the most part during east coast business hours.

To apply please send your resume and a brief cover letter to jobs@grainecosystem.com explaining why you are the right candidate for this role. Please state the job title in the subject line.