Customer Success - Climate Strategy (Internship)
Descriptif du poste
This internship/apprenticeship is available from December 2023 for a period of 6 months or 1 year.
By joining us, you will be part of Greenly's Success team, whose role is to centralize all user requests.
As a Climate Success (intern), under the responsibility of Laurent (Head of Growth) and in close collaboration with the Sales, Climate expert, and Product team, your missions will be the following
Qualify and escalate incoming tickets on Cycle App to the Marketing & Product team
Follow-up tickets on Intercom and follow-up if necessary. Communicate with the different teams (product, climate expert, and marketing) on the resolution of incidents.
Improve support processes: you will be a driving force behind the various support processes (use of the ticketing tool), automation, dashboards, etc.
Participate in team events and be supported by your peers on a daily basis
Documenting problems encountered by customers (writing articles in the knowledge base for frequently asked questions to improve user understanding)
Contribute to the continuous improvement of our technical support processes
Handle requests from all of our customers' suppliers to develop a product roadmap