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Customer Onboarding - B2B SAAS (Climate Tech)

Greenly

Greenly

Customer Service
Paris, France
Posted on Thursday, January 18, 2024

Job Description

General Purpose 🌱

Join Greenly as a Customer Onboarding Manager, where you'll assume a pivotal role in steering the onboarding process to ensure seamless integration for our clients and cultivate long-term loyalty. ✨ Building upon your prior customer-facing experience, preferably within a SaaS company, you'll guide clients through onboarding sessions via video meetings, phone calls, and email communications. Embrace the opportunity to contribute to the success of our vibrant and expanding team, dedicated to customer satisfaction.

Duties and Responsibilities 🤝

📞 Conduct Onboarding Sessions: Perform video meetings and phone calls to conduct onboarding sessions, complemented by ongoing support through email, ensuring clients gain a comprehensive understanding of our platform.

🚀 Lead Implementation Phase: Take charge of leading clients through the implementation phase, actively ensuring progress and timely adherence to deadlines, while maximizing the value derived from our services.

🤝 Cross-Functional Collaboration: Collaborate with cross-functional teams, including Product Specialists, Sales, and Climate Experts, to provide informed support, gather insights for continuous improvement, identify business opportunities, and foster long-term loyalty.

📈 Monitor and Prioritize Progress: Keep a close eye on onboarding progress, prioritizing tasks to exceed customer expectations at each step of the implementation journey.

🌐 Clear and effective communication: Transform client questions into clear and concise answers, elevating their onboarding experience.

🌍 Environmental Commitment: Shows a sincere commitment to the environment and a keen eagerness to become an expert in the subject matter.

Ultimately, your role is instrumental in shaping positive client experiences, contributing to our mission of combating climate change, and achieving our target of managing 1 billion tons of carbon! 🌍💚