General Purpose 🌱

You are responsible for building strong relationships with customers and prospects in North America (Canada and US), connecting with key business executives and stakeholders, and developing sales reports. Account Managers also answer client questions and identify new business opportunities. 🚀

Duties and Responsibilities 🤝

• Communicate with customers to understand their needs, and help them through email/phone calls ☎️

• Build and develop relationships with customers and potential new customers based on trust and respect

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives 🤝

• Liaise between the customer and internal teams

• Resolve complaints and prevent additional issues by improving processes

• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis ✨

• Keep accurate records pertaining to inventory and account notes.

• Increase customer retention and upsell

• Manage & resolve complex customer situations 💚

• Build and improve dashboards and workflows to simplify the teams’ performance by automating repetitive tasks

• Design and implement efficient reporting to Management, including analysis of retention metrics and improvement suggestions 📊