GridX, Inc. is seeking an experienced Product Owner who is passionate about enabling the success of Utility customer support teams. The Product Owner reports to the Director - Products and is responsible for driving the development, launch, and evolution of a highly strategic product at GridX, with a growing list of large utility customers excited to get their hands on it.

Every company in the US uses energy, and most rely on utilities as an intermediary to deliver the electricity powering their enterprise. GridX Advise is a next-generation solution for Enterprise and Residential Customer Support Representatives at utilities dedicated to helping their customers achieve their business and energy goals. It will serve users representing every segment of the market, from residential energy subscribers to the largest commercial and institutional clients. This role provides an opportunity to deliver innovative analytics, and operational solutions that unlock or accelerate energy transformation, with the potential for creating massive business and decarbonization impacts.

Responsibilities

• Work with stakeholders to gather, refine, and document detailed product requirements based on an understanding of the product vision, clients needs, and the desired end-user experience
• Translate problem statements and user stories into detailed UX success metrics and requirements for engineering
• Organize requirements into clear epics, user stories, and acceptance criteria with appropriate technical details that guide the development team
• Align priorities to the product roadmap, experience strategy, and unmet customer needs
• Lead sprint planning sessions, set sprint goals, and ensure the development team is aligned with the scope and priorities.
• Lead regular syncs with designers, developers, and data science teams to support delivery, address technical questions, prioritize work across features and bug fixes, and regularly groom the backlog
• Facilitate daily stand-ups, sprint reviews, and retrospectives, proactively addressing roadblocks and resolving team queries to achieve sprint and release objectives
• Ensure high quality production releases by performing QA testing, adhering to launch requirements, and seeking continuous improvements to processes
• Engage with clients and end-users as needed to understand pain points, requirements, collect user feedback, validate and/or help resolve technical issues
• Represent the voice of your clients and end-users throughout development process to bolster business context and empathy
• Drive adoption and use of your product/s by working with cross-functional teammates to create and publish support documentation, communicate releases, and promote the value of products and improvements when they go to market
• Be an influential and authoritative product expert for internal stakeholders on the status of new feature development, open and resolved issues, and communicate progress and challenges to executive audiences
• Develop and monitor key performance indicators (KPIs), analyze internal usage data, and help prototype new features to drive continuous improvement

Required Qualifications

• 5+ years experience in a Product Manager or Product Owner role with a proven track record of successfully shipping new products, and improving existing products
• 5+ years experience working with CSR or CRM products/solutions
• 5+ years experience building SaaS products in an agile development environment
• Strong written and verbal communication skills
• Ability to create visual diagrams and/or low fidelity mockups
• Experience with agile tools (like Jira, Confluence or similar) and methodologies
• Aptitude for technical problem solving and ability to understand technical challenges
• Willingness to work with an international team across time zones if/when needed
• Proficiency in Microsoft and Google Application suites

Preferred Qualifications

• Additional experience working as a CS rep, Account or Portfolio manager
• Experience building software products in the energy space
• Experience working with utilities
• Expertise building data and/or analytics products
• Experience working at a start-up company
• Ability to use SQL and/or other means to perform data-driven analysis
• Proven ability to be effective working in a dynamic, fast paced environment
• Ability to handle ambiguity and be a self-directed problem solver
• An eye for detail and a demonstrated obsession with building great user experience

Your Location

Because much of the team is based in Denver, CO, it is preferred that the selected candidate be located in the Denver area. The role will include occasional work at a GridX Industrious shared office or attendance at offsites and/or customer sites, as determined by your role’s responsibilities and agreed to with your manager.

Your time is valuable! Please note we will only be reviewing applications for those who reside in our preferred location.

Compensation

Compensation is based on your specific location, and, for this position, may range from $100,000 to $125,000/year base salary + benefits/perks. Please note this range is an estimate and actual pay may vary based on skill set, qualifications, experience and location.

Our Interview Process

Intro Call (20-30 minutes)

Interview #1 Technical Role Discussion with Hiring Manager (30 minutes)

Interview #2 (If schedules allow) Role Discussion with Product Manager (30 minutes)

Interview #3 Panel Interview with Product, Design and Engineering (60-90 minutes). This interview will include a short technical screen…you will be sent specific questions in advance.

Interview #4 In person interview (at our LoHi Industrious office) with hiring manager, VP of Product, and CXO (approx 120-150 minutes)

We want to know how you think! Please refrain from using AI tools during your interviews. We value getting to know candidates on a human level more than getting every answer "correct". Use of AI is monitored in all interviews.

Benefits

• Flexible PTO
• Excellent Medical, Dental and Vision Insurance
• 401k Match
• Stock Options
• Parental Leave
• Be part of creating our clean energy future

Our Values

Our values are closely-held beliefs designed to drive the right actions and the right decisions that are authentic to GridX. We expect results delivered in a way consistent with GridX values. In exchange, we reward high performance. We:

• eXplore the possible - Everyone is empowered to innovate, fail and iterate in delivering our clean energy future. Consistent progress is our default.
• eXecute on big goals - We are owners, taking responsibility for achieving results. We think long-term, sweat the details, and use resources wisely.

• eXcel together - Collaboration and camaraderie are at our core. We cheer for and challenge each other to be our best. We win together.
• eXemplify success - We do the right thing and act with integrity, even when no one is looking. We prove that it’s possible to do well by doing good.

About GridX

GridX is the catalyst of our clean energy future. Utilities and energy technology providers rely on our analytics solutions to tell people exactly what they can expect to pay when making clean energy decisions, like changing to a time-of-use rate plan, buying an electric vehicle, installing solar and more. The result is less strain on the electric grid, happier customers, and increased consumer investment in sustainable technologies. Working at GridX puts you at the center of realizing our clean energy future.

At GridX, we value the diversity of our employees and partners. We believe that our company thrives when we support and celebrate our differences.

No recruiters or phone calls, please. GridX does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes and profiles will be considered GridX property, and GridX will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting the Talent Acquisition Department.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor or take over sponsorship of an employment Visa at this time.