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Customer Success Manager - North Island



Customer Service, Sales & Business Development
Auckland, New Zealand
Posted on Wednesday, June 26, 2024
The future of food production hinges on an important question: How do we feed the world’s growing population without compromising our natural resources? Both dairy and beef farmers feed our population and hold the keys to vital climate solutions. At Halter, we’re on a mission to enable farmers to run the most productive and sustainable farms. Farmers are using Halter to break free from the time-intensive constraints of conventional farming. They’re growing more grass, increasing milk production and/or helping their cattle gain more weight (for beef farming) and improving the health and well-being of their cows.
We bridge deep tech into farming. Halter enables farmers to remotely shift, virtually fence and proactively monitor their cows’ health and behaviour. Can you imagine watching 500 cows or cattle walk calmly towards the milking shed or their next break? No quad bikes, no dogs, no fences. Just a mob of cows walking at their own pace. People say it looks like magic. Our customers are revolutionising farming with Halter. It's changing lives and transforming an industry.
People join Halter because they want to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Bessemer Venture Partners, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures.
To find out more, visit our careers website, LinkedIn & Instagram.
About the role
We are searching for a passionate and driven Customer Success Manager to lead Halter’s North Island Customer Success function. This is an opportunity to be part of a positive disruption to our farming industry, to be directly shaping and impacting the use of Halter’s technology on thousands of farms across the North Island.
In the future, when we look back on farming and remember a time when farmers used to get cows in, plate metre pasture, put fences up, pull tillers… you will forever have played a pivotal role in that transformation, leading an outstanding team, dedicated to ensuring farmers extract the full value from Halter.
Could be a bit of you? You’ll care deeply about farmers and seeing them succeed. When the pressure is on, you’ll be a level head, you’ll likely thrive in the heat of the moment. You will enjoy instilling the right processes to ensure we are delivering consistently, a world-class customer experience. Oh, you’ll definitely have high standards too, an ‘industry standard’ won’t cut the mustard for you. You will enjoy leading a team and creating an open culture with a growth mindset. You’ll be a masterful account manager yourself, with experience creating success plans, building relationships, managing expectations, negotiating contract renewals and setting touchpoints. You’ll be able to lead by example, comfortable coaching or putting your knowledge into practice with your accounts. You’ll also be hungry to make an impact by taking initiative, you won’t need an invite to spin up your next big idea.
This won’t be your most cruisy job, but there's a strong chance it’s the most fulfilling and impactful work of your career.
This role can either be based in Auckland or Waikato.

What your day could look like

  • Revenue Retention & Expansion: You will own the retention and expansion of Halter’s existing revenue in the region by working closely with farmers to ensure they are extracting full value, achieving their desired value proposition, and ultimately understanding the impact Halter is having on their farming business. By driving improved outcomes on farms, and identifying opportunities for further impact, you will be responsible for the retention & expansion of Halter’s revenue in the region.
  • Account Management: lead customer engagement, building genuine, authentic and enduring relationships with our farmers and their teams, families and animals. Understand the right touchpoints and processes required to ensure farmers extract the full potential of Halter for their business.
  • Training and Development: Adapt Halter’s existing processes to develop and implement training programs for your team, ensuring continuous skill enhancement and alignment with company objectives. Foster a culture of knowledge sharing and collaboration within the sales organization.
  • Lead a world-class Customer Success team: Lead, manage and support the field-based Customer Success Executives, driving high performance and helping ensure the success of our customers across the region.
  • Growth Initiatives: Work collaboratively with cross-functional teams to optimize and refine the Halter customer experience. Constantly looking for opportunities to innovate and upgrade our service.

Who are we looking for

  • A phenomenal attitude and a team player with the ability to consistently overcome challenges.
  • Someone who walks towards the pressure and thrives on hard problems.
  • Experience in managing customer success teams, and owning revenue retention.
  • Experience managing high-stakes accounts, navigating stakeholders and building relationships with a diverse range of people.
  • An innovative leader, with a track record of executing new solutions to deliver exceptional outcomes to customers.
  • A data-driven leader that understands the nuances of building a CS function and managing customer touchpoints.
  • Experience within the agricultural sector is a big bonus, but not a complete deal breaker.
  • The ability to thrive in a dynamic, fast-paced working environment with a high degree of autonomy.
  • A hunger for success and personal growth to be able to evolve quickly alongside a world-class team.

Why our team loves working at Halter

  • Every now and again a company comes along that disrupts and transforms an entire industry, leaving society in a better place. Few people get the opportunity to work at companies like these. Halter is an incredible technology transforming an essential industry. We have a genuine and shared connection to our mission to make a difference in the world.
  • Our product changes the lives of our customers, directly improving their livelihoods and their lifestyle. Your work matters.
  • Dedicate yourself to solving real-world problems alongside an epic team in a high-growth culture. The excitement, risk and reward of a high-growth technology scale-up on the global stage. Our ideas are truly valued, we are able to move fast, and our impact is real.
  • Healthy body, healthy mind. We’re partnered with Southern Cross Health Insurance to support your well-being.
  • We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family.
  • Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth.
  • Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave.
  • Importantly, we offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan.
Join our team
Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!
If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!
Please also feel free to check out the careers and culture page for more information on working at Halter and don't forget to follow us on LinkedIn & Instagram.