Mapping & Support Specialist
Halter
Customer Service
Auckland, New Zealand
Posted on Friday, July 5, 2024
About the role
Want to be on the cutting edge of technology within the agricultural sector? This role is not a traditional role as we are pioneering the future of farming. Your role will be responsible for making sure that all Halter farms are mapped accurately and on time to enable farmers to be more productive and sustainable.
You will be a part of our multidisciplinary team composed of engineers, farmers, and everything in between. Based in our Auckland HQ, you will be immersed into the product team responsible for mapping, and virtual fencing. Working with other mappers, you will own the quality control and operation to uphold the highest quality work.
We are looking for big thinkers who know how to get stuff done. We’re looking for people who are comfortable working in a dynamic environment where they will be challenged on a daily basis. We want people who are obsessed with helping our farmers to be successful. To succeed you will need to be able to learn quickly and utilise your own initiative while working under pressure and to tight deadlines.
We believe that team culture is vital for our success as a team and as a company and as a result, we work hard to maintain a fun and casual atmosphere in which you can thrive and develop. From the first day you join, you'll be able to have a direct impact on the processes we deliver, what our product looks like and how farmers use it. Your point of view, support and input will be vital to the success of Halter.
What your day could look like
- Mapping new farms (paddocks, raceways & gates) in our system so they can get started with Halter.
- Manage the timely and high-quality delivery of maps in our deployment queue.
- Provide quality control to uphold the highest standards of all mapping completed by Halter’s mapping team.
- Regularly and clearly communicate progress to other relevant teams.
- Reactively edit farm maps as per customer requests and new developments.
- Leading improvements to the mapping process and tool for improved accuracy and efficiency.
- Deeply understanding the functional and technical aspects of the Virtual Fencing product.
- Supporting the Virtual Fencing team with reactively solving challenges to maintain high levels of performance.
Who we’re looking for
- Interest in agri-tech, being tech-savvy and not afraid of learning our product's inner details and functionality.
- Passion for animals, farmers and the future of farming.
- Strong attention to detail.
- Ability to work within timelines and deliver results.
- Exceptional communication skills, being able to clearly and proactively communicate updates.
- A growth mindset, will the ability to challenge current processes and design new ones.
- A highly organised, great human who is passionate, hard-working and up for a challenge.
- Thrive in a fast-paced environment and resilient & comfortable with ambiguity.
- Fast and eager learner who is motivated to work hard and learn with a team doing things that have never been done before.
Why our team loves working at Halter
- Every now and again a company comes along that disrupts and transforms an entire industry, leaving society in a better place. Few people get the opportunity to work at companies like these. Halter is an incredible technology transforming an essential industry. We have a genuine and shared connection to our mission to make a difference in the world.
- Our product changes the lives of our customers, directly improving their livelihoods and their lifestyle. Your work matters.
- Dedicate yourself to solving real-world problems alongside an epic team in a high-growth culture. The excitement, risk and reward of a high-growth technology scale-up on the global stage. Our ideas are truly valued, we are able to move fast, and our impact is real.
- State-of-the-art, dog-friendly office that’s been thoughtfully designed right in the heart of Auckland city.
- Healthy body, healthy mind. We’re partnered with Southern Cross Health Insurance to support your well-being.
- We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family.
- Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth.
- Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave.
- We offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan.
- Delicious snacks and drinks are available for your daily flow.
Our Office First Approach
There’s a reason you visit your friends in person, live with your family and don’t do dinners over Zoom. Humans are wired for connection. We believe a world-class, in-person office culture is the best way for high-performing teams.
Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth, learning, impact, and building genuine long-lasting relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful and aligned work. We don’t like having heaps of rules or policies, but this means having strong, trusted relationships is critical.
We’re office first, not office only. This means working from the office everyday is our default setting, but we flex when we need to. We have a high-trust culture, so everyone is trusted to do what’s best for Halter.
Our office vibe is something special, it’s hard to describe until you’re here, but people at Halter who have come from fully remote or hybrid companies say they could never go back - the high energy and spectacular people they are now surrounded by everyday makes work so enjoyable. Your growth, your learning and your impact is truly unlimited here, and a big part of that comes from being together solving problems, innovating, building context, and constantly learning from each other.
About Halter
At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Bessemer Venture Partners, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures.
Join our team
Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!
If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!
Please also feel free to check out the careers and culture page for more information on working at Halter and don't forget to follow us on LinkedIn & Instagram.