General Manager
Operations
Nashville, TN, USA
USD 140k-165k / year + Equity
About Jetson
Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better.
Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company — making clean energy simple, transparent, and affordable.
We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done.
We are searching for a General Manager to build and lead Jetson's new Nashville market from the ground up. This is a true blank canvas — no team, no installs, no customer base, and no local presence yet. The right person has done this before: launched a market or branch in a field service environment, built a team of residential trades professionals from scratch, and owned the P&L the entire time. You will write the playbook, lead from the front every day, and be personally accountable for everything that happens in this market.
What You'll Do- Oversee daily operations of the Jetson Nashville branch including scheduling, installations, service calls, quality control, and safety compliance
- Build and lead a high-performing team of HVAC technicians, electricians from scratch — recruiting, onboarding, coaching, and holding people accountable from day one
- Be on the ground every day leading from the front, upholding Jetson culture, and ensuring we are attracting and hiring top players who exemplify Jetson values
- Lead, mentor, and develop your field force of HVAC and electrical technicians to deliver the best customer experience in the business
- Manage vendor and subcontractor relationships, holding partners accountable to quality and performance expectations
- Establish local partnerships with utilities, contractors, and community organizations to drive brand awareness and customer acquisition
- Gather market insights and manage local regulatory, permitting, and compliance matters including Market's contractor licensing requirements
- Work closely with HQ teams across Sales, Marketing, Supply Chain, Product, Engineering, and Customer Success to improve products, enhance customer experiences, and align on strategic goals
- Use data and KPIs to drive continuous improvement and align with corporate goals
- Provide regular financial and operational reports to the executive team
- Direct, hands-on experience managing and dispatching a field force of HVAC technicians, electricians, or residential home services installation crews performing work inside customers' homes
- Proven experience launching or building a new market, branch, or division from zero — no existing team, customer base, or operational playbook. You have built something from nothing before
- Full P&L ownership at meaningful scale in a field operations or home services context — you have owned a budget, read a P&L, and driven decisions with data and KPIs
- Proven track record of building and developing high-performing teams from scratch including recruiting, onboarding, coaching, and holding people accountable
- Entrepreneurial mindset and genuine comfort operating with ambiguity — you solve before you escalate and don't need a playbook to take action
- Exceptional problem-solving, decision-making, and communication skills
- Genuine belief in home electrification and clean energy — you're here because the mission matters to you, not just because it's a GM seat
- Proficiency in business software, CRM systems, and Google Workspace
- Fluency with modern tools including AI to automate and improve daily workflows
- Ensures team compliance with OSHA electrical standards and Lockout/Tagout (LOTO) requirements across all field operations
- Background in HVAC, electrical, plumbing, or adjacent residential home improvement
- HVACR Master Contractor License or Tennessee equivalent strongly preferred; willingness to obtain required
- Bachelor's degree in Business Administration, Engineering, or a related field preferred but not required
- Valid driver's license and ability to travel within the Nashville service area
Job Type: Full-time, Permanent
Pay: $140,000 - $165,000 per annum
Benefits:
- Health Insurance premium 85% paid by Jetson
- Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson
- Parental Leave Top Up
- Education Support
- Equity
- 401k program
Work Location: In person - Nashville, TN
Do you feel like you don't have everything that's listed above but can still do the job? If you have the core skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply!
U.S. Roles Jetson is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or gender identity. If you require accommodation during the recruitment process, please contact us.
Canada Roles Jetson is an equal opportunity employer committed to inclusive hiring. We do not discriminate on any ground protected under applicable human rights legislation. If you require accommodation at any stage of the recruitment process, please contact us.