About Us

Infinitum Electric has developed a breakthrough electric motor that’s significantly smaller, smarter, and more efficient. Our vision is to embed our technology in everything from HVAC systems to electric vehicles.

About the Role:

The Customer Service Representative is an administrative professional who serves as a primary contact for customer purchase order receipt, acknowledgement and sales order creation. The CSR is also responsible for handling internal communication between our Sales/BD department and Operations.

Essential Functions:

• Review purchase orders for discrepancies in quantity, pricing, and billing information.

• Resolve issues related to special pricing agreements by collaborating with relevant stakeholders, such as Sales, Business Development and Finance departments.

• Sales Contract processing:

• Confirm all required documentation is present and request any missing documents.

• Confirm purchase orders matche the end user Quote – Line by line if necessary.

• Review final sales order for accuracy and clarity before entry.

• Utilize Salesforce CRM to manage, document and track customer cases, ensuring accurate and complete case records.

• Build and maintain strong relationships with internal and external customers, demonstrating a customer-focus approach.

• Responsible for ownership of key performance indicators (KPI's) - understanding, tracking and monitoring performance against them.

• Provide customer service support including providing tracking information, acknowledgments, and order status updates.
• Review documents such as production schedules and work orders to ensure customer delivery dates are accurate.

Top Three Skills:

• Strong verbal and written communication skills
• Excellent attention to detail
• Customer satisfaction and customer relationships

Qualifications:

• 2 to 5 years of experience in customer service/order entry, preferably in a manufacturing industry.

• Ability to ensure customer satisfaction

• Experience in managing customer relationships

• High proficiency in MS products including Excel, Outlook, Word, and PowerPoint is required

• Strong verbal and written communication skills

• ERP knowledge

• Excellent attention to detail

• Excellent analytical, decision-making, and problem-solving skills

• Ability to work collaboratively within a team environment

• Must be comfortable working in a multi-cultural business environment

• Ability to employ effective time management skills

• Independently follow and execute work assignments

• Must be able to work without supervision and a self-starter

• Performs work under time schedules and stresses which are normally periodic or cyclical, including time-sensitive job stress, intellectual challenge, constant technical data feedback, and language barriers.

• Associate’s or Bachelor’s degree in a related field

• Experience in Salesforce CRM support cloud preferred

Benefits:

We have created a community at Infinitum, where everyone feels a sense of belonging and is working together to achieve our goals.

• Comprehensive Health Coverage (Medical/Dental/Vision.
• Short-Term & Long-Term Disability Coverage
• Health Savings Account (HSA) – includes employer contributions.
• Flexible Spending Account (FSA) & Limited Purpose Flexible Spending Account
• 401(k) – Traditional and Roth
• Stock Options
• Open Paid Time Off (PTO)
• Paid Holidays
• Potential Relocation Assistance
• Flexible schedule – including hybrid possibilities
• Company Paid Lunch on Fridays
• Community Give-back Opportunities