ION Solar is a rapidly expanding, full-service residential solar company with a strong nationwide presence. Our dedicated team is committed to making solar energy accessible and affordable for homeowners across the country.

Duties/Responsibilities:

• Design and develop SOPs tailored to the needs of the organization.
• Manage and maintain the Operations Training Google Site & ensure the site's content is up-to-date and relevant
• Conduct training needs assessments through surveys, interviews, and consultations with managers and employees.
• Assess the effectiveness of SOPs and training materials through evaluations, tests, and feedback.
• Work closely with Department managers, and other stakeholders to align training programs with organizational goals.
• Promote a culture of continuous learning and improvement within the organization.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Ability to create effective training SOPs and materials.
• Experience with the Google Site platform for managing and maintaining training content.
• Ability to manage multiple training projects simultaneously.
• Strong organizational skills to plan, execute, and track training initiatives.
• Excellent written and verbal communication abilities.
• Capacity to clearly convey information to diverse audiences.
• Strong interpersonal skills to build relationships with employees, managers, and stakeholders.
• Ability to work collaboratively in a team environment.
• Strong analytical and problem-solving abilities.
• Capability to develop creative solutions to training challenges.
• Flexibility to adapt training methods to different learning styles and environments.
• Ability to stay current with industry trends and evolving training methodologies.
• Strong time management skills.
• Ability to meet deadlines and manage competing priorities.
• Commitment to ongoing personal and professional development.

Education and Experience:

• A high school diploma or equivalent is required
• Customer service experience required
• Solar experience preferred

Working Conditions:

Fast-paced, open floor office environment with significant computer and phone usage. Utilization of complex systems. Speed and accuracy are essential to the successful completion of tasks.

Prolonged periods sitting at a desk and working on a computer. Regular requirement to talk, or hear; frequent requirement to stand, walk, reach, bend or lift up to 20 pounds.

Compensation/Benefits:

• Competitive wages
• Health/Vision/Dental Insurance
• 401(k)
• Paid time off and paid holidays
• Paid birthday off

ION Solar is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.

#IND123