Company Overview

Kindred is a rapidly growing, venture backed start-up focused on unlocking the conversion of gasoline vehicles to electric using our technology and scale.

We are marketing folks, technicians, software developers, mechanical engineers, designers, painters, and car lovers. We love a whiff of gasoline and we geek out about the torque provided by electric motors. Above all we believe the world is a better place with vintage cars out on the road.

We strive to create a meaningful workplace at Kindred, which means something different for each of our team members. For some, it’s getting these immortal vehicles on the road. For others it’s the portion of revenue we donate to our local community for every vehicle sold. For many at Kindred, it’s the inclusive work environment we’ve created.

Our cars create joyful experiences for our customers and immense pride for our team. If you can match our passion, values, and work ethic, we want you!

Position Summary

We are seeking a dedicated Sales & Experience Coordinator to join our team. The ideal candidate will be mainly responsible for supporting customers in a seamless and exceptional purchasing experience throughout various phases of the Kindred customer journey. The ideal candidate will possess excellent communication skills, a passion for sales and customer service, and the ability to thrive in a fast-paced startup environment. This position will report directly to the marketing and sales department but will also work cross functionally amongst other key departments.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Operational Support: The primary responsibility for this position is to manage the Kindred customer journey. This includes but is not limited to; organizing site visits and test drives, organizing and packaging merchandise, providing customers with detailed and timely build updates, scheduling work on your car day experiences and coordinating customer vehicle deliveries. Work cross functionally with team members to gain knowledge of the production process and Kindred vehicles in order to communicate engaging pieces of the vehicle build process to customers. Utilize technology to improve upon the overall customer experience.

• Customer Service: Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner. Understand customer needs and play an important role in assisting in the execution of the Kindred customer journey and in delivering a classic customer experience.

• Sales Generation Support: Actively engage with inquiring leads to help drive pre-orders and play a supportive role in marketing events. This role may also have the potential to grow as a key resource for the marketing and sales team by participating in events and various other marketing and sales initiatives.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• B.A/B.S degree or equivalent work experience.
• Prior experience in the automotive industry preferred but not required
• Strong interpersonal skills and ability to build rapport with customers.
• Excellent communication skills, both verbal and written.
• Ability to work flexible hours, including evenings, weekends, and holidays (event specific)
• Experience with CRM, Hubspot preferred.
• Proficient in Google Suite
• Ability to multitask and prioritize in a fast-paced environment.
• Positive attitude, enthusiasm, and a passion for delivering exceptional customer service.
• Ability to be on-site at a minimum of 2- 3 days per week.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Walking, sitting, standing, bending, and stooping. Lifting, carrying, or pushing/pulling supplies, materials, equipment and/or items weighing up to 75 pounds. Clean and well-organized unconditioned shop environment. The noise level in the work environment is usually moderate but at times requires ear plugs, use of eye protection, and/or occasional use of a respirator.

What We Offer

• A competitive salary and comprehensive benefits package.
• Opportunities for professional growth and advancement.
• A collaborative and innovative work environment.
• Access to cutting-edge tools and technologies.
• Engagement in projects that impact and improve our products and processes.

If you are a passionate and looking to make a significant impact in a leading company, we encourage you to apply for this exciting opportunity. Join us in driving innovation and excellence in our industry.

Kindred Motorworks is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.