About Kinetic

Kinetic is transforming the automotive industry by creating a network of automated repair centers built for modern vehicles. Our mission is to become the premier infrastructure-as-a-service provider, delivering advanced robotic repair services powered by cutting-edge software and technology. We specialize in precision calibration to ensure the optimal performance and safety of Advanced Driver Assistance Systems (ADAS). Trusted by OEMs, collision centers, dealerships, and service providers, Kinetic is committed to innovation, accuracy, and exceptional customer satisfaction.

About the role

We’re looking for a Virtual Collision Estimator who blends the technical accuracy of collision estimating with the human touch of customer advocacy. You’ll assess vehicle damage virtually, identify ADAS calibration needs, and ensure every repair plan meets the highest standards.

This is a role where precision meets innovation: you’ll leverage high-resolution imaging, industry-leading estimating platforms, and your expertise to create accurate estimates that drive trust, efficiency, and safety.

What you'll do

• Build and maintain strong relationships with collision center partners, internal teams, and customers
• Serve as a subject matter expert on collision estimating, repair planning, and ADAS calibration.
• Review high-resolution photos, scan reports, and facts of loss to produce accurate, complete estimates.
• Use CCC ONE, Audatex, and/or Mitchell to ensure estimates are precise and fully documented.
• Audit repair plans for OEM procedure compliance, correct labor times, and proper parts evaluation.
• Understand and apply insurance carrier requirements to ensure alignment and compliance.
• Identify prior damage and verify pre-scan data to avoid supplemental work or inaccurate plans.
• Provide expert consultation to both internal teams and external partners.
• Support customer service teams with technical insights that improve communication and outcomes.
• Spot and report trends in damage documentation to continuously improve workflows.

Qualifications

• 5+ years of experience in collision estimating or as an auto claims adjuster.
• Proven success in delivering exceptional customer service in a B2B collision repair environment.
• Proficiency with CCC ONE, Mitchell, Audatex, software.
• Strong multitasking skills, with the ability to handle virtual desk review operations efficiently.
• Excellent interpersonal, communication, and problem-solving abilities.
• I-CAR and/or ASE certifications preferred.
• Willingness to travel for client meetings, training, and industry events.
• Bachelor’s degree in Business, Analytics, or related field preferred.

Benefits

• Competitive salary, equity, and bonus opportunity
• Comprehensive insurance: Health, dental, vision, disability, and more.
• Retirement savings plan (401k) with company match.
• Paid Flexible Time Off and holidays.