Platform Support Manager
LevelTen Energy’s mission is to accelerate the energy transition by facilitating frictionless transactions. As the leading provider of renewable transaction infrastructure, we deliver the cloud-based software, centralized supply, automated analytics, and transaction expertise required to power the renewable energy economy. The LevelTen Platform is the world’s largest online hub for renewable energy buyers, sellers, advisors, asset owners, and financiers, and delivers the online tools and expertise they need to buy, sell, and finance assets quickly.
As we continue to expand our products and services, we are seeking an experienced and motivated Platform Support Manager to join our team. This individual will play a crucial role in providing exceptional support to our customers, and will serve as an important partner to our entire Product Development organization.
Duties and Responsibilities
- Manage LevelTen’s external service desk and ticketing system.
- Get new users credentialed and registered in the LevelTen platform promptly and efficiently.
- Proactively triage, troubleshoot, and resolve technical issues reported by customers in a timely manner.
- Collaborate with the Engineering and Product teams to address complex technical problems and streamline processes.
- Maintain and update a comprehensive knowledge base to assist customers and internal teams.
- Create user guides and FAQs to enhance customer self-service capabilities.
- Assemble regular reports detailing customer support metrics, common issues, and resolutions.
- Analyze support data to identify trends and suggest improvements in the platform's functionality.
- Gather relevant feedback from customer interactions and communicate it effectively to Product Managers.
- Collaborate with Product Managers to prioritize feature requests and improvements based on customer needs.
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum of 2 years of experience in a similar technical support role.
- Proficiency in English and Spanish, both written and verbal.
- Strong problem-solving skills and ability to think critically under pressure.
- Excellent communication skills and ability to explain technical concepts to non-technical users.
- Detail-oriented with a focus on providing exceptional customer service.
- Ability to work independently and collaboratively in a fast-paced environment.
- Familiarity with renewable energy technologies and sustainability practices is a plus.
Why LevelTen Energy?
At LevelTen, we believe in empowering our employees to make a difference. As a Platform Support Manager, you will be an integral part of our mission to promote clean energy solutions and combat climate change. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
If you are passionate about renewable energy, technology, and providing exceptional customer support, we invite you to apply for this exciting opportunity. Help us shape the future of sustainable energy solutions and contribute to making the world a better place.
LevelTen is an equal opportunity employer. We encourage candidates from all backgrounds to apply.
Benefits / Perks
- Full Medical, Vision and Dental coverage
- 11 paid company holidays
- Flexible vacation policy
- Awesome location in Fremont, outside of the downtown Seattle chaos
- Casual dress code
- The estimated compensation for this position is $90,000-$110,000 per year. In addition, this position is eligible for an annual bonus and an equity grant.
Equal Opportunity Employer
LevelTen Energy is an Equal Opportunity Employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, marital status, age, sexual orientation, gender identity or expression, or any other legally protected status.