Metricstream Solution Support Analyst

ERM Industrial Assets Department

Chennai, India; Melrose, South Africa or London, United Kingdom

We are seeking a dedicated and skilled MetricStream Solution Support Analyst to join the MetricStream platform team at Glencore. The ideal candidate will be responsible for providing technical support, troubleshooting issues, triaging and managing the change requests and enhancement logs from across the teams, making technical changes to the platform based on business needs, executing quality assurance on the changes made to the platform and ensuring the smooth operation of the MetricStream platform. You will work closely with cross-functional teams across multiple locations globally.

The main tasks and responsibilities include:

• Working closely with the business teams to log and triage defects, change requests, enhancements, and integration requirements.

• Conduct initial feasibility study along with the dedicated platform business analyst and prioritise tickets accordingly.

• Provide timely and effective technical support for the MetricStream platform, addressing user inquiries and technical issues.

• Monitor system performance and troubleshoot issues to ensure optimal operation.

• Collaborate with development and MetricStream external teams to identify, analyse, and resolve production issues.

• Document and maintain support procedures, troubleshooting guides, and knowledge base articles.

• Perform root cause analysis for recurring issues and recommend solutions to prevent future occurrences.

• Assist in system upgrades, patches, and maintenance activities as required.

• Conduct training sessions for end-users to enhance their understanding of the MetricStream platform.

• Reporting: collect and ensure delivery of reporting capabilities in Power BI and platform.

• Risk and quality assurance: Conduct regular system audits, ensure compliance with regulatory standards, and implement quality controls.

• Performance monitoring: Develop and track KPIs to measure platform response times.

Technical Experience:

• Degree (e.g., BA, BSc) or professional certifications in computer science, Information technology, or a related field.

• 7+ years’ experience delivering and managing MetricStream implementations in global organizations.

• Demonstrated ability in production support, preferably with MetricStream or similar GRC applications.

• Advanced analytical and problem-solving skills.

• Effective communication skills, both verbal and written & ability to collaborate across departments and cultures

• Ability to work collaboratively in a team environment.

• Knowledge of MetricStream features and technology (BAPI journeys, PL-SQL, JAVA and MetricStream reporting tools, Power BI etc.)

• Mastery in Agile/Waterfall methodologies and tools such as MS Project, Jira, and Power BI.

• Knowledge of data governance and the integration of Risk, Audit, and HSEC processes.

Our Ideal candidate:

• A solutions-focused individual who can work with teams through complex challenges while maintaining clarity on priorities and outcomes.

• Experience with performance tuning and optimization of MetricStream applications.

• Understanding of Audit, Risk and Compliance processes.

• Familiarity with scripting languages (e.g., Python, Shell scripting) for automation tasks.

• Awareness of natural resources sector compliance challenges and emerging GRC & ERM trends, is desired.

Who we are

Glencore is one of the world’s largest global diversified natural resource companies and a major producer and marketer of more than 60 commodities that advance everyday life. Through a network of assets, customers and suppliers that spans the globe, we produce, process, recycle, source, market and distribute the commodities that support decarbonisation while meeting the energy needs of today.

With over 150,000 employees and contractors and a strong footprint in over 35 countries in both established and emerging regions for natural resources, our marketing and industrial activities are supported by a global network of more than 50 offices.

Glencore’s customers are industrial consumers, such as those in the automotive, steel, power generation, battery manufacturing and oil sectors. We also provide financing, logistics and other services to producers and consumers of commodities.

Glencore is proud to be a member of the Voluntary Principles on Security and Human Rights and the International Council on Mining and Metals. We are an active participant in the Extractive Industries Transparency Initiative.

We will support the global effort to achieve the goals of the Paris Agreement through our efforts to decarbonise our own operational footprint. We believe that we should take a holistic approach and have considered our commitment through the lens of our global industrial emissions. Against a restated 2019 baseline, we are targeting to reduce our Scope 1, 2 and 3 industrial emissions by 15% by the end of 2026, 25% by the end of 2030, 50% by the end of 2035 and we have an ambition to achieve net zero industrial emissions by the end of 2050, subject to a supportive policy environment. For more information see our 2024-2026 Climate Action Transition Plan and the About our emissions calculation and reporting section in our 2023 Annual Report, available on our website at glencore.com/publications.​

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