Technical Implementation Lead, Europe
Mangrove Systems
IT
EUR 70k-130k / year
Posted on May 14, 2025
Technical Implementation Lead, Europe
Function
Implementation
Location
Remote - Europe
Salary Range
€70,000 - €130,000
Travel %
20%
About Us
We are on a mission to accelerate the deployment of climate solutions by precisely quantifying decarbonization. We do this by developing the fabric that connects technology, policy and markets to every project developer.
Our Values
We are Tenacious
We are relentlessly focused on solving important problems for our customers that will help their carbon projects be more successful in improving the health of our climate.
We are Precise
Trust is paramount. At Mangrove we operate with surgical precision because we know that the success of our customers' carbon projects relies on their unwavering trust in our data and our platform’s meticulous ability to track CO2 and its respective emissions.
We are Thoughtful
We believe that the right solution requires a deep understanding of our customers’ needs and challenges. This understanding is manifested in every design and every solution that we build.
About the Role
This is an incredible opportunity to be an early, foundational team member at a climate-tech company solving a critical problem in one of the most important and fastest-growing markets. As the go-to person for operationalizing strong monitoring, reporting, and verification (MRV) within projects, you will be responsible for managing multiple concurrent work streams in a complex program to facilitate an efficient and successful implementation and onboarding process.
Customer-facing responsibilities
Lead the end-to-end implementation for new customers based in Europe, from initial kickoff through to solution configuration and to successful deployment
Develop strong understanding of the customer’s frontline data sources and instrumentation - review process diagrams and calculation models (e.g, LCAs)
Work closely with product and engineering teams to customize and configure the platform according to specific customer needs
Structure appropriate data ingestion approaches, including specifying data schemas, Python transformations, and collection schedules
Adapt implementations to local European market conditions and client’s specific pathway(s) to comply with regional regulations and on-the-ground realities
Be the trusted advisor to our customers during project design stage, interpreting methodologies, advising on registry selection and developing monitoring plans
Develop standard operating procedures (SOPs) that customers can deploy to operationalize strong MRV, including instrument spec sheets, checklists, playbooks
Develop and maintain detailed project plans, including timelines, milestones, status reports, risk & issue logs, and resource allocation
Establish and nurture long-term partnerships with our customers
Internal product & process improvement responsibilities
Drive product improvement to meet evolving customer needs - Act as a technical liaison to our product & engineering team, translating feedback into actionable technical specifications
Lead internal updates - Provide regular updates and progress reports to inform internal stakeholders of upcoming tasks, project statuses, and escalating issues when necessary
Qualifications & Experience
Successful candidates are likely to have the following qualifications and experiences; we strongly encourage you to apply even if you don’t meet all of the items below.
3+ years in a high-performance, customer-facing solutions engineering/account management/delivery role.
3+ years of project management experience preferred, some of which was spent on complex projects lasting 2+ months.
Proven ability to lead large-scale customer implementations, coordinating and managing cross-functional workstreams to implement software platforms.
Experience working closely with product and engineering teams with a strong ability to translate business requirements to technical requirements.
Strong engagement skills and presence, with an ability to establish relationships with key decision makers and build credibility at all levels.
Strong familiarity with project management best practices and the ability to leverage tools and processes to level up customer implementations.
Demonstrated success leading complex software implementations with limited oversight in a distributed environment.
Understanding of modern data infrastructure and enterprise techstacks preferred - cloud applications and databases, API schemas, data analysis with SQL/Python etc.
Demonstrated core problem-solving skills in ambiguous situations to deliver a successful implementation and customer onboarding.
Experience in or adjacent-to the carbon project development markets a strong bonus.
Skills & Traits We Value
Highly detail-oriented: you sweat the small stuff, you’ve managed complex implementations before and you know the watch-outs and hurdles to jump through for a successful delivery.
Insatiably curious: you are naturally motivated to go deep to learn how specific capture and removal pathways generate climate impact, how all types of data need to be tracked within these projects, how credits are traded on markets, how Mangrove’s product works. You take the time to stay abreast of new developments in the markets, and in data best practices.
Adaptable and resilient: scope changes, timelines adjust, challenges emerge — you’re skilled at finding elegant solutions to complex problems.
Customer obsessed: Passionately committed to understanding and fulfilling customer needs, you prioritize customer satisfaction in every aspect of the implementation process.
Bias towards action: You are a barrel. You get things done and can make decisions while understanding customer, commercial, product, and engineering tradeoffs.
Clear, effective verbal communicator: confidence in proposing and leading customer meetings, and communicating clearly and succinctly with team members, customers, and product users. You are especially adept at using the right tools (e.g. diagramming tools like Figjam) to facilitate groups in virtual settings.
Adept at leveraging AI and automation: you think creatively about how to expand your capacity using automation, smart workflows, and AI tools—freeing up time and energy for high-impact work.
Positive and optimistic: you’re excited to be implementing software to support the carbon market and are optimistic about the future we’re working to build.
Lead by example: you set an example in the company by operating with honesty, kindness, and integrity.
If this sounds like you, we’d love to hear from you. We’re growing and are excited to have teammates to join us who are the best at what they do. We’re passionate about building a diverse team that will make a meaningful impact on the planet. To apply, please email careers@mangrovesystems.com with a brief introduction about why you want to work at Mangrove and your resume.