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Senior Service Network Manager



Posted on Saturday, July 6, 2024
About Omnidian
Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best by innovating through our people and culture, integrated technology, and by creating an amazing customer experience. We're a well-funded, growth-stage B Corp Certified company offering the potential for enormous impact, both on our products and on the world.
We are headquartered in Seattle, but are open to a remote location depending on role and if a candidate resides within the United States in a state in which we currently employ.
The Job
As a Senior Service Network Manager, you will play a pivotal role in shaping the future of Omnidian's service network. You will be responsible for qualifying and contracting Field Service Partners (FSP) to join our national network, ensuring an excellent client experience. This position is key to expanding our reach and enhancing the performance of our services.
You will work closely with our Business Development and Sales teams to identify strategic opportunities and bring on board the best partners to support our mission. Your work will directly contribute to the success of our innovative solutions, driving sustainability and excellence in the renewable energy sector.

What You'll Do

  • At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
  • Service Network Development (70%)
  • Identify geographies that require additional service network support for both residential and commercial portfolios.
  • Source, vet, qualify, and sign (contracting) new Field Service Partners (FSPs) and Channel Partners.
  • Prioritize FSP leads, support Business Development and Sales initiatives, and assist with FSP and Channel Partner onboarding and training.
  • Provide data to validate FSP bandwidth, technical, safety, and training capacity
  • Assist with Channel Client relationship management.
  • Service Network Performance (30%)
  • Assist as a conduit between Operations and Field Service Partners to ensure
  • alignment and efficiency for high priority and batch project planning
  • Manage relationships and relay feedback to ensure operational efficiency between Omnidian and our FSPs and Channel Partners.

Who You Are

  • You are an analytical problem solver who is comfortable working in a growth stage company that is fast paced and learning to scale.
  • You are self-motivated and are not afraid to act independently and make quick decisions to deliver an outstanding client and homeowner experience.
  • You have excellent verbal and written communication skills and presentation skills to effectively convey information to team members and business leaders to collaborate across diverse teams and stakeholders.
  • You have strong project management skills with the ability to manage multiple projects.
  • You are highly responsive and organized, committed to no significant email backlogs and a 1 Business Day response time
  • You are proactive, results driven, and have exceptional attention to detail

Experience You’ll Need

  • 4+ years of professional experience in the solar energy industry, showcasing a history of leadership in account management, asset management, operations and maintenance, or field service coordination.
  • 2+ years of that experience must be vendor/subcontractor management, including service contracting and onboarding
  • Familiarity with solar industry standards

Experience That's a Plus

  • Ability to negotiate renewal contracts ad enforce them
  • Experience with data analytics
  • Experience working with Salesforce
  • Experience in both residential and commercial solar

Work-life and Culture

  • All of our roles offer the opportunity to work remotely
  • If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
  • If you are near one of our employee clusters, we offer one or more local gatherings per year
  • We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, self-managed PTO or 15 days of PTO in your first year, and paid sabbatical leave after four years
  • We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
  • We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
  • We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our posts What Makes an Ethical Company? and Why We’re Proud to Be a Certified B Corp

Grow With Us

  • We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
  • Internal candidates: Check out our advice on Internal Transfer: Job Application Process
  • We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.