Field Service Partner Account Manager
Omnidian
Sales & Business Development
Remote
Posted on Dec 8, 2024
About Omnidian
Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA
The Job
As a Partner Account Manager, you will act as the primary liaison between Omnidian and our network of construction and solar contractors, ensuring a seamless onboarding experience and high-quality support for our Field Service Partners (FSPs).
Reporting to our Director of Commercial Field Service Network, you will collaborate closely with internal teams to drive strategic initiatives, enhance partner engagement, and ensure high levels of satisfaction and long-term success.
What You'll Do
- At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
- Drive Service Level Agreements (SLAs) and performance for high-volume FSPs.
- Build and maintain collaborative relationships with Field Service Partners to foster mutual growth and satisfaction.
- Coordinate with FSPs and Accounts Payable to support invoices and payments.
- Partner with stakeholders to establish impactful meeting frameworks, drive agenda alignment, and deliver performance evaluations.
- Possess knowledge of contract terms and demonstrated expertise in pricing negotiations to support business objectives.
- Monitor and analyze KPIs such as volume, turnaround times, and impactful performance ratios.
- Gather stakeholder feedback on partner responsiveness, technical skills, and communication.
- Utilize and customize tools such as BI and CRM platforms to assess performance metrics and drive improvements.
- Identify and implement efficiency improvements to enhance partner performance.
- Collaborate with the Commercial Service Network Manager to adjust and implement partner training programs.
- Define Salesforce platform requirements and develop related training materials for FSPs.
- Facilitate smooth onboarding and ongoing training for new and existing FSPs.
- Identify and implement efficiency improvements to enhance Field Service Network performance.
- Gather feedback from partners to identify improvement opportunities and implementation strategies.
- Pilot new service strategies to boost partner engagement and performance.
Partner Relationship Management (50%)
Performance Oversight and Analysis (30%)
Training and Development (10%)
Continuous Improvement (10%)
Who You Are
- You have exceptional relationship-building and communication skills.
- You excel in data analysis to inform data-driven performance management and decisions.
- You are highly organized and capable of managing multiple priorities simultaneously.
- You thrive in a collaborative environment and can navigate cross-functional team dynamics.
- You bring a solutions-oriented mindset to improve processes and outcomes for internal and external stakeholders.
Experience You’ll Need
- 3-5 years operations, vendor, and or sub-contractor management.
- Contract management and exposure to pricing negotiations.
- Demonstrated ability to work with KPIs, SLAs, and performance metrics.
- Working knowledge in CRM systems, particularly Salesforce, and data analysis tools.
- Proficiency in managing invoices, payments, and other account-level operations.
Experience That's a Plus
- Experience in the renewable energy or field service industry.
- Familiarity with training program development and facilitation.
- Advanced knowledge of performance tracking and reporting tools.
- Extensive contract management experience.
Work-life and Culture
- All of our roles offer the opportunity to work remotely
- If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
- If you are near one of our employee clusters, we offer one or more local gatherings per year
- We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, self-managed PTO or 15 days of PTO in your first year, and paid sabbatical leave after four years
- We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
- We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
- We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our posts What Makes an Ethical Company? and Why We’re Proud to Be a Certified B Corp
Grow With Us
- We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
- Internal candidates: Check out our advice on Internal Transfer: Job Application Process
- Here are the next roles in this career track:
- Role
- Role
- We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.