Warranty Analytics & Reporting

• Analyze warranty claims, returns (RMA), and field performance data to identify trends and emerging issues
• Develop and maintain dashboards tracking key warranty metrics (claim rates, cost per unit, failure modes)
• Provide regular reporting and insights to leadership on warranty performance and financial exposure
• Support warranty forecasting and reserve modeling in partnership with Finance

Failure Analysis & Root Cause

• Lead structured root cause investigations using methodologies such as 8D, 5 Whys, and Fishbone analysis
• Conduct hands-on failure analysis including product teardown, testing, and data evaluation
• Partner with internal engineering teams and external suppliers to validate failure modes
• Ensure accurate documentation of findings and root cause conclusions

Corrective & Preventive Actions (CAPA)

• Drive implementation of corrective actions across design, manufacturing, and supplier processes
• Track and validate effectiveness of corrective and preventive actions
• Ensure timely containment of field issues to minimize customer impact
• Support Engineering Change Orders (ECOs) and process improvements

Reliability Engineering & Continuous Improvement

• Translate field failure data into actionable inputs for DFMEA and PFMEA updates
• Collaborate with product and manufacturing engineering to improve reliability and durability
• Support validation and verification testing for design or process changes
• Establish and refine reliability targets, test plans, and acceptance criteria

Warranty Cost & Recovery Management

• Monitor and analyze warranty spend against forecast and budget
• Identify cost reduction opportunities and support implementation
• Partner with Supply Chain and Quality to drive supplier recovery and chargebacks where applicable
• Quantify financial impact of quality and reliability improvements