Operations Coordinator

Location: Santa Monica, CA (onsite)

Employment Type: Full-Time

About Plug

Plug is the only wholesale platform built exclusively for used electric vehicles. Designed for dealers and commercial consignors, Plug combines EV-specific data, systems and expertise to bring clarity and confidence to the wholesale buying and selling process. With the addition of Trade Desk™, dealers can quickly receive cash offers or list EV trade-ins directly into the auction, removing friction and maximizing returns. By replacing outdated wholesale methods with tools tailored to EVs, Plug empowers dealers to make faster and more profitable decisions with a partner they can trust. For more information, visit https://plug.vin.

The Opportunity

Plug is seeking an Operations Coordinator to manage essential processes that keep our platform running smoothly in a proactive manner. You’ll work closely with the Sales team to verify dealer eligibility, research and list vehicles for sale, and oversee post-sale transactions such as payments, title processing, and transportation dispatching. Additionally, you’ll handle customer concerns and collaborate across teams to improve workflows. This role is perfect for someone detail-oriented and excited to contribute to Plug’s mission of revolutionizing the EV market.

What You’ll Do:

Operational Support:

• Assist in the day-to-day coordination of Plug’s auction operations, including customer onboarding, inventory management and transaction monitoring.
• Collaborate with the Sales team to serve as a checks and balances point, ensuring compliance for onboarding dealers.

Dealer & Vehicle Management:

• Research and verify vehicle information to onboard and list vehicles for sale on Plug’s platform.
• Handle post-sale transactions, including but not limited to:
• Payments
• Title processing
• Transportation dispatching
• Coordination of optional services
• Arbitration management

Process Optimization:

• Work cross-functionally to regularly review and improve operational processes, ensuring scalability and efficiency.
• Partner with the product team to provide feedback and enhance tools and systems to support operations.

Customer Coordination:

• Serve as the primary point of contact for buyers and sellers during operational processes, ensuring a seamless transaction experience.

Data Management & Reporting:

• Maintain detailed records of auction activity and generate reports for internal stakeholders.
• Leverage CRM tools (e.g., Hubspot) and inventory systems to manage operational data effectively.

Cross-Functional Collaboration:

• Partner with leadership to align operations with company-wide goals and objectives.
• Act as a liaison between sales, product, and operations teams to ensure smooth cross-departmental communication.

What You’ll Bring:

• 1-3 years of experience in operations, logistics, or a similar role, preferably in a startup, automotive, or technology sector.
• Familiarity with operational tools and systems such as CRMs (e.g., Hubspot) and inventory management platforms.
• Exceptional organizational and multitasking abilities.
• Strong communication and interpersonal skills for cross-team collaboration and customer interaction.
• Analytical mindset to identify issues and recommend data-driven solutions.
• Passion for contributing to the EV market and a sustainable future.
• Adaptability to thrive in a fast-paced, evolving environment.
• Attention to detail and commitment to operational excellence.

Compensation & Benefits

• Salary $70,000 - $75,000

This full-time position is based in Santa Monica, CA. We welcome candidates from all locations to apply, provided they are willing to relocate to Plug HQ for the role. Relocation assistance will not be provided for successful candidates. Plug is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Next Steps:

Ready to build something from scratch and lead with impact? We’d love to meet you. Email rebecca.c@plug.vin with your best pitch as to why we should connect with you!