ABOUT POWER FACTORS

Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world’s renewable energy data.*

Power Factors’ Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics. The company’s suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns. Energy stakeholders receive end-to-end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management.

With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.

* Outside China and India

ABOUT THE ROLE

The operations engineer is responsible for resolving issues discovered within our production environment, escalation triage, and proactively monitoring all of the systems and sub-systems that provide our application services. You will be part of a close-knit team that has a broad level of experience across the technology spectrum. Everyone on the team brings a unique skill set to the table and we all excel at being true technology generalists.

WHAT YOU WILL BE DOING

• Maintain a thorough understanding of supported products and environments.
• Create and maintain knowledge documentation for operational procedures and resolution of system alerts.
• Perform change management in services and products configuration, provisioning and commissioning info-sets.
• Proactive monitoring of complex application and production environments.
• Receives and responds to system alerts via system monitors (email, mobile devices).
• Perform root cause analysis while working with a broad set of developments teams to understand the full scope of the issue.
• Assume full ownership of problems that have been reported from initiation through closure of the associated trouble report.
• Work with development engineers to understand underlying application environment.
• Work with product management to understand application scope.
• The ability to work independently on operations projects that are critical to the success of our team while still being able to maintain focus on day to day operational duties.
• You will be working with technologies like Cassandra, MQTT, Docker and k8s.

WHAT YOU WILL NEED TO BE SUCCESSFUL

We believe you enjoy working in a purpose-driven organization and that you thrive in an environment where you need to find creative solutions to challenging problems in a fast-changing context. This also means that you are effective at managing multiple tasks of varying complexities and are driven by continuous learning and growth. Specifically, we are looking for someone with the following toolbox.

• At least 2 years of experience in the above technologies.
• Good knowledge of Linux / Unix environments.
• Scripting skills in bash and good knowledge of shell utilities.
• Good knowledge of SQL: Ability to understand relational schema, write queries, understanding of joins and sub-queries.
• General knowledge of networking concepts.
• Good knowledge of Python, Git, Kubernetes.
• Jira experience is a plus.
• Go knowledge is a plus.
• Excellent verbal and written communication skills, in English and Greek.
• Be able to work in a team environment, share information, and work collaboratively with other departments (Technical and non-technical).
• Attention to detail, ability to multi-task, reliability, perseverance, patience, and flexibility are a must.
• Be willing to work remotely / home office on off-business hours if needed

Overall, we need fierce but humble people to help us achieve our ambitious plan. Join us to fight climate change with code!

LIFE @ POWER FACTORS

We are an agile software development company – big enough to make an impact, but small enough to move quickly and execute in a growing industry. We are a team of bold and ingenious talents driven by results. We are passionate about making the world a better place. We seek fierce and humble people to help us achieve our ambitious plan.

WHY JOIN US

By joining the Power Factors team, you’ll be part of a dynamic group of innovative and driven individuals dedicated to making a positive impact. Every day, your work will directly contribute to advancing clean energy solutions and supporting global sustainability initiatives. Our culture runs deep and shows up in how we work together - committed, conscientious and collaborative. With many opportunities for professional growth, Power Factors is here to support your development as we lead the charge in transforming the energy industry.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Power Factors is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.