Title: Manager (Technical Lead - Service)

Location: Whitefield, Bengaluru

About River:

River is an electric vehicle company building multi-utility scooters. At River, we’re building scooters of tomorrow for the ambitious youth of today. Because we believe people only need two things to achieve success: the desire to make it to the top, and the means to get there.

With our flagship product River Indie, SUVofScooters, is designed to help you get things done. Engineered to be a dependable ally on your road to success. We are backed by marquee international investors - these are mobility focused funds backed by Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC and Maniv Mobility.

Key Responsibilities:

• You will be responsible for overlooking the technical department of the Service team at River
• Liaison with R&D, Customer Quality team for open product bugs & ensure closure of the same.
• Tracking & closure of open technical queries for field teams.
• Improve technical competency of field teams.
• Create technical skill matrix for field teams
• Technical publications - Service Manual, Owner’s manual, Technical Service Bulletins etc.
• Service Recall /Field Fix completion tracking.
• Special tools development to reduce service TAT.
• Represent service in technical CFT’s.

Ideal Candidate:

• B.E/B. Tech with 10+ years of experience in service operations from an automotive background
• Excellent communication skills and people skills.
• Excellent technical & communication skills, Able do multi-tasking.