Problem and Change Management Lead



Job Description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 


As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

Role Summary

The Incident, Problem, and Change Management Lead is responsible for overseeing and managing the incident, problem, and change management processes within the IT department of an automotive company. This role involves ensuring the efficient resolution of IT incidents, identifying and addressing underlying problems, and facilitating controlled changes to IT systems and infrastructure. The position requires a deep understanding of ITIL (Information Technology Infrastructure Library) practices and excellent leadership and communication skills.


1. Problem Management:
- Identify recurring or systemic issues that contribute to incidents.
- Lead root cause analysis investigations to determine the underlying problems.
- Develop and implement corrective and preventive actions to address problems.
- Work with other teams to ensure long-term solutions are applied.
2. Change Management:
- Evaluate and assess proposed changes to IT systems and infrastructure.
- Create and maintain a change calendar to plan and schedule changes.
- Review change requests for completeness and adherence to policies.
- Coordinate and communicate change implementation plans.
- Conduct post-implementation reviews to assess the success of changes.
3. Process Improvement:
- Continuously review and enhance the incident, problem, and change management processes.
- Develop and maintain process documentation and guidelines.
- Train and educate IT staff and stakeholders on best practices.
4. Communication and Reporting:
- Regularly update management and stakeholders on incident, problem, and change manage


- Bachelor's degree in Information Technology or related field
- ITIL certification or equivalent IT service management certification.
- Minimum of 5 years of experience in IT incident, problem, and change management.
- Strong knowledge of IT infrastructure, systems, and automotive industry technology.
- Proficiency in incident tracking and management tools.
- Excellent analytical and problem-solving skills.
- Strong leadership and team management abilities.
- Exceptional communication and interpersonal skills.
- Ability to work effectively under pressure and prioritize tasks.
- Knowledge of automotive industry-specific IT requirements is a plus.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.


Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 


Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 


Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  


Please note that we are currently not accepting applications from third party application services.

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