Product Excellence Analysis Manager



Job Description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 


As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

Role Summary

As the Manager of Analysis Team part of Product Excellence you will lead a team of highly skilled technicians and specialists conducting root cause analysis and validation of quality issues identified in various tests, sensors and processes in the production facility and in the field.  You will be working in a dynamic environment with a large amount of freedom to make the decisions needed to keep the team and equipment running smoothly, but this will require flexibility and adaptability.  As such, you will be a self-starter with high initiative, problem-solving ability, an intense interest in and desire to learn, and a passion for building high-quality premium electric vehicles.  You will have several years’ experience as a proven leader of cross-functional teams in an automotive or similar production environment, working across all vehicle systems and areas.  Additionally, you will bring experience working in analysis, problem solving, automotive manufacturing and/or product development.  You will interface with various teams throughout the plant, including Product Audit, Design Engineering, End-of-Line, Production, Product Development, Test & Development and Vehicle Attributes Teams.  As the Analysis Team supports both Launch and Series Production, you will be dealing with activities on both prototype and production vehicles across all product lines (consumer, commercial and fleet).  You will be responsible for planning and overseeing the daily activities of the team while also managing the equipment and processes used for the root-cause analyses.  

Your responsibilities will also include maintaining and evolving dashboards to track and report on KPIs showing the activities and performance of the Analysis Team.   Ongoing strategic development of the team and the area, including alignment and coordination with other testing sites, will be needed to ensure that Rivian maintains its competitive edge in rapid root-causing and problem solving.  Your duties will include tracking and monitoring multiple projects and issues simultaneously, using available resources to support problem analysis, robust root cause determination and verification of measure effectiveness.   You will be supporting optimized utilization of the existing equipment (including development of test profiles and fixtures, overseeing maintenance plans, training, upgrades, etc.), identifying needs for additional resources should these be needed, and reporting out to leadership on any issues identified requiring Restrictive Action (e.g. Issue Reporting, Quality Alerts, Quality Holds, Blocks or Yard Campaigns).  You will be responsible for keeping the relevant dashboards and KanBan boards up to date and supporting Rivian Operating System (RiOS) initiatives and activities in your area.  You will have direct supervisory responsibility over the team of technicians in the Analysis Area, including scheduling, Shift Model determination, Time-Management responsibility and, in collaboration with your leadership, promotion and disciplinary actions where needed.


This role reports to the Senior Manager of Product Excellence and based in Normal, IL. 


  • Lead the analysis team utilizing proven leadership skills and tools to help develop immediate countermeasures (containments) and permanent (long-term) solutions in response to internal and external customer quality concerns.
  • Drive development of methods to analyze product and process quality.
  • Improve product quality/validation effectiveness by defining/implementing recommendations for improvements of current state, establishing best-practice methods for total vehicle testing, and aligning across the organization with other testing and development departments.
  • Monitor and maintain all equipment to ensure functionality and sustainability (including but not limited to a variety of analysis (shaker, 4-poster, climate chamber, work bays, etc.), Advanced Product Quality (APQ) Lab (Cubings, Part Check Fixtures (PCF’s) and Reference Bodies) and Engineering Vehicle tools.)
  • Ensure that Cubes (RIC/REC) are kept up to date and in good repair.
  • Work together with relevant teams and departments to understand the needs regarding analysis and measurement systems.
  • Collaborate with Metrology and Perceived Quality partners to ensure proper and sufficient depth and detail.
  • Lead strategy discussions relating to analysis of quality issues identified both within your team and elsewhere in the plant, specifically regarding prioritization, assessment of the severity index and perspectives regarding resolution.
  • Formulate an ongoing plan to develop systems and metrics that increase productivity in the business.
  • Recruit and hire new talent as needed to support the assigned tasks and projects.
  • Proactively identify testing and process improvements independent of quality issues (e.g. simplification, cost-down, durability improvements, sampling rates, tool improvement, etc.)
  • Set goals for performance and deadlines in ways that comply with company’s plans and vision.
  • Lead cross-functional problem-solving teams across all business units.
  • Organize workflow and ensure that team participants understand their duties and delegated tasks.


  • Engineering, Quality, or other Technical Bachelor’s-Degree plus 5+ years operational experience, plus 3+ years leadership experience; or equivalent combination of education and experience, or 15+ years’ experience in relevant automotive/vehicle leadership in analysis, testing or manufacturing environment.
  • Excellent communication and interpersonal skills
  • Demonstrated team management and cross-functional team leadership skills.
  • High proficiency in analytical tools and equipment as typically used for total vehicle validation in the automotive development and production areas.
  • Strong understanding of test and analysis methods in support of Customer Quality Metrics.
  • Advanced Excel skills.   Knowledge of Power BI or Tableau a plus
  • Experienced in working with SharePoint.
  • 5+ years design or vehicle test engineering experience in an automotive manufacturing environment.
  • 5+ years whole vehicle analysis and problems solving experience. 
  • 3+ additional years experience in operational leadership of a team of mixed skills/roles.
  • Results driven with a Quality Mindset.
  • Strong people leadership skills.
  • Good electronic communication software skills (MS Office, Minitab, email, etc.).
  • Good interpersonal skills with a focus on collaboration in cross-functional teams
  • Desire to work in a strong cross-functional and collaborative environment.
  • While performing the duties of this job, the employee is frequently required to stand; sit; use hands to grasp, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to walk; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus. 
  • In the performance of the duties of this job the employee is required to travel (frequency), drive a motor vehicle, communicate using telephone and e-mail.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.


Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 


Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 


Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  


Please note that we are currently not accepting applications from third party application services.

Subscribe to learn about our latest news, updates and adventures.