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Sr. Inside Sales Guide

Rivian

Rivian

Sales & Business Development
Plymouth, MI, USA · United States
Posted on Wednesday, May 22, 2024

Job Description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.


Role Summary

As an Inside Sales Guide, you are an integral member of the customer service and sales process. This role is essential in guiding prospective customers, fans, and the community through the initial next steps in finding the Rivian they desire. This role owns customer relationship from captured lead through scheduling their first demo-drive experience. You are passionate not only for our brand and our mission but also hungry to drive a competitive sales culture. You’ll ensure that the right message gets to the right person via the right medium, every time, thereby driving growth, customer satisfaction, and brand loyalty. We’re looking for someone who loves people and is excited to take every opportunity to deliver on our promises to our customers and community when it comes to the interactive sales process.


Responsibilities

  • Initiate outbound calls to drive sales opportunities that have been identified through call campaigns
  • Provide outbound call follow up to progress leads through sales funnel.
  • Act as a Rivian brand and product specialist, evangelizing the mission and product vision that sets us apart.
  • Provide support for prospective customers, fans, friends, and Rivian owners through their respective journeys with our brand and products.
  • Manage lead engagement, qualification, capture, and scoring to shepherd prospective customers through a sales pipeline.
  • Manage general product support and event inquiries surrounding Vehicle Pre-Orders, Vehicle Configurations, Rivian Shop Orders, Retail Store Support, Demo Drive Scheduling, and additional support and pre-sales and ownership scope as assigned.
  • Initiate and manage relationships with prospective and existing customers through inbound calls.
  • Understand customer needs and recommend suitable products and services.
  • Provide product information, pricing, and availability to customers.
  • Maintain accurate and up-to-date customer records in the CRM system.
  • Accountable to KPIs that involve number of customer contacts handled, SLA responses, lead captures, demo drives scheduled, and any other goals that ensure the collective success of Rivian.
  • Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture
  • Understanding the competitive landscape by staying up to date with trends and customer needs so you can effectively showcase the value in our products.
  • Take on additional projects, duties and assignments as required and/or by request from the sales leadership

Qualifications

  • 4 years of experience providing outstanding customer service and/or sales deliverables
  • Experience in a call center environment preferred but not required
  • High School Diploma or GED required
  • Experience using CRM (ex. Salesforce)
  • Ability to multi-task while providing exceptional quality of work
  • Excellent written and verbal language skills
  • Ability to learn quickly, work in a fast-paced environment and adapt to changing timelines
  • Requires nights/weekend work contingent on business goals and needs
  • Ability to multi-task and navigate multiple, different work streams and tools
  • Willing and able to work within a 7-day workweek, including holidays, with additional flexibility during busier times of the year.



Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.