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Specialist, Commercial Facilities Operations, Service



Multiple locations
Posted on Wednesday, June 12, 2024

Job Description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

The Specialist, Commercial Facilities Operations, Service will be responsible for supporting the Commercial Facilities Operations Manager in ensuring our commercial locations operate as effectively as possible while providing an exceptional experience to our customers. This role will assist in new site openings and continued operation of locations within the region; this involves overseeing site improvements, maintenance escalations, landlord and construction warranty activities for their respective commercial sites while staying in close communication with local site teams and ensuring Rivian’s standards are met throughout the process. Additionally, this role will support the rollout of large-scale programs and ad hoc projects while working collaboratively across multiple departments to achieve operational success.


  • Manage New Site Openings (NSO’s) process within your territory in partnership with our Real Estate, Design, EHS, IT, Security, Construction, and Site teams
  • Establish relationships with key stakeholders throughout the process of NSO commissioning and maintain timelines alongside the Commercial Facilities Operations Manager
  • Intake and validate with site teams to ingest new projects and site improvement requests for the greater Facilities organization
  • Conduct and attend potential new site tours, warranty walks, and quarterly site visits
  • Update and maintain accurate records and official documentation for your respective region. Track and report key performance indicators to be included in Quarterly Business Reviews
  • Track, manage and analyze purchase requisitions and operating expenses; identify and report any inconsistent data to determine impact and/or accuracy of expenses
  • Implementation of the facilities management programs and procedures needed to keep the Rivian facility operating at its best while exceeding Rivian expectations and adhering to brand standards
  • Ensure all service and repair work order escalations are responded to, assess as required and take the necessary corrective action; all within a timely manner and while exceeding Rivian expectations


  • 4-5 years of facilities and/or project management
  • Experience supporting retail and/or service center maintenance and operational programs is a plus
  • Experience in customer service with a fast-paced and dynamic environment
  • Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
  • Knowledge of CMMS software and project management tools
  • Proven project management skills. Knowledge of project management vocabulary and terminology
  • Proficient with Google Suite tools
  • Proven ability to manage third party vendor relationships
  • Highly motivated, self-starter, with the ability to shift focus very quickly and adjust to rapidly changing priorities
  • Excellent verbal and written communication and critical thinking skills
  • Ability and willingness to travel up to 75% as needed (travel will taper off as openings subside)

Pay Disclosure

Salary Range for El Segundo, CA based applicants: $98,000 - $123,000 annually (Actual compensation will be determined based on experience, location and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.