Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

The Quality Manager position will lead all aspects of quality in the Parts Distribution Centers (PDC) to support the Service Center Network and Direct Ship to Customer Products. Working in this position, your job on a day-to-day will be to process and analyze quality claims and with developing quality control processes. Monitor and analyze data to identify trends along with making recommendations for improvements. Lead and manage a team of quality coordinators, providing guidance, coaching and support. Communicate with other teams, like PDC operations team, Continuous Improvement / program managers to ensure that quality processes are aligned with business objectives. Performing audits of quality control processes to identify areas of improvement and making recommendations along with corrective actions. Manage and maintain quality control documentation for the network. Train team members on quality control processes, procedures, and policies to ensure to have the correct knowledge and skills to preform jobs correctly. Make sure quality control processes and procedures are integrated into new processes being developed by the pdcs.

• PDC quality review process
• Managing quality claims project in Jira for Rivian service parts
• Review & analyze all incoming quality claims in Jira
• Coordinate and execute root cause analysis
• Analyze quality data and identify trends and areas for improvement.
• Managing timely closure of tickets
• Oversee the entire quality review process, from initial inspection to final resolution.
• Team leadership
• Manage and mentor a team of quality coordinators located at various US parts distribution centers.
• Managing daily/weekly/monthly Auditing process with the QC team
• Align with SQE support with part inspections and disposition

• Reporting
• Strong analytical skills
• Develop and create reports for highest damaged parts
• Quality & Damage
• By commodity
• Shipping transportation type
• Referral analysis
• Packing types
• Damage rates by building
• Communication of findings to management, associates and other stakeholders

The role is based at Rivian’s newest Parts Distribution center in Sacramento, during the launch you will be the ambassador for quality & continuous improvement in this facility.

• Bachelor’s degree
• Minimum of 5 years of experience in quality management, preferably in the automotive industry or logistics.
• Willingness to process quality claims for review in combination with managing a team of quality coordinators
• Experience using Jira or similar tools is preferred, understanding of business domains like Logistics, Supply Chain, Manufacturing and Service

• Highly organized with attention to detail
• Experience with SAP EWM or a similar system is preferred
• Ability to work independently
• experience managing a remote team
• Concise verbal and written communication
• Ability to prioritize tasks and responsibilities
• Must be willing to travel up to 20%
• Must be able to stand or sit 8 hours a day depending on daily job needs
• Must be able to lift and carry 50lbs

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.