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Senior Software Engineer, Customer Experience



Software Engineering, Customer Service
Posted on Wednesday, July 3, 2024

About Scope3

Scope3 is the industry’s leading collaborative sustainability platform. By modeling the complex digital advertising supply chain, we help brands measure and dramatically reduce digital waste to reduce carbon emissions from advertising and increase the efficacy of advertising investment. This is an exceptional opportunity to build a company alongside great people and make a difference in one of the most important issues facing the planet: the climate crisis.

We’re a reliably-funded company of 60 folks distributed across the globe. We are fortunate to be led by an experienced leadership team, many of whom designed and engineered the digital advertising landscape as we know it today. The company secured $20M in Series B funding led by GV in Oct 2023 (additional investors include Venrock, Rucker Park, Room40 Ventures, and Craft Ventures). Scope3 has significant market traction with more than 70+ customers and is experiencing accelerated growth.

Scope3 is a fully remote company and largely asynchronous to provide flexible working hours and to operate globally, with concentrations in New York and Europe.

Engineering at Scope3

Our engineering team values a high-level understanding of our comprehensive technical ecosystem. We prioritize this technical familiarity in order to facilitate effective collaboration, cooperation, and productivity in a cross-functional environment. Our tech stack includes:

  • Node.js for backend applications with Prisma ORM & PostgreSQL
  • REST and GraphQL APIs
  • React w/ Next.js for frontend applications
  • Typescript throughout the entire stack
  • Shared design system and client-side querying using Apollo
  • Material-UI for design system components

The Role

We are adding a Senior Software Engineer to our Customer Experience team of three. Reporting to the team lead, this individual will be responsible for developing systems and features supporting the full customer journey - from initial user acquisition and signup to the transition into paying customer. This person will also help us maintain, evolve, and scale these systems as they mature, and will have the opportunity to make key decisions and influence the technical direction of systems within these domains.

Customer Experience Team Responsibilities

  • Identity and Entitlements: Managing how our customers have access throughout the Scope3 platform, and building entitlement-based access controls that other teams within Scope3 may extend
  • CRM Integrations: Integrating with Hubspot to manage customer data, track interactions, and streamline lead generation + follow through
  • Billing and Payments: Building and maintaining the payment systems which handle subscriptions, usage, and invoicing
  • User Acquisition and Onboarding: Developing features that integrate and drive user signups. Additionally, creating features and data visualizations that empower our Commercial Ops team to identify and address customer opportunities
  • Customer Success Systems: Developing features and data visualizations that aid our customer success teams in resolving issues efficiently

Role Responsibilities:

  • Drive development and enhancement of rich features facing our customers and internal users
  • Collaborate closely with our design and product teams to help refine requirements and execute on them
  • Create data visualizations to empower our Commercial Ops and Customer Success teams to address customer opportunities and issues
  • Conduct comprehensive testing and debugging to uphold the highest standards of quality and reliability
  • Provide mentorship and technical guidance to junior team members, fostering a collaborative and dynamic work environment

What We’re Looking For:

  • 5+ years of experience building software applications
  • Proven track record of working independently in a senior level capacity
  • Demonstrated competency in Javascript or Typescript
  • Proficiency in React, including UI testing and performance monitoring + optimization
  • Demonstrated understanding of relational database concepts
  • Experience coordinating with product owners and designers, ensuring consistent and top-tier quality for all deliverables.


Our Culture is rooted in …

  • A passion for the environment and climate work. We are a mission-driven company, and this is what motivates us to work hard and deliver outcomes for our customers.
  • A desire to communicate clearly and empathetically while working asynchronously. We are remote-first and have been operating across time zones from day one, so we do a lot of collaboration using Notion, Miro, and other tools.
  • We celebrate healthy conflict in the workplace; we focus on the solutions and we move on quickly.
  • The ability and accountability to deliver what we promise. We do what we say we will do, and we don’t make promises we can’t keep.
  • Experience driving systemic change. Our mission is to decarbonize advertising and this requires a holistic approach to re-imagining and inspiring an industry movement at a global scale.